has a thread with nearly 2,000 posts, Engadget
is pushing 900 posts, and Mac
Rumors is nearing 1,000 posts with regards to iPhone 4
reception issues. I have witnessed the same issues with the iPhone 4
that I picked up this morning (yet don't have any such reception
issues with an HTC EVO 4G that I am currently testing or a year-old iPhone 3GS). The iPhone 4
starts off having 4 to 5 bars sitting by itself on a table, but if
you pick the phone up and “palm it”, you may drop down to 1 bar
or even get a “No Service” message.
For those that have just plunked down
$200 or $300 on a new iPhone 4 (or more if you are upgrading before
your contract is eligible), having your cellular connection drop out
while doing something as simple as holding the phone in your hand is
However, according to Apple CEO Steve
Jobs, those who are having reception issues are just holding
their phone incorrectly. A reader sent an email to Steve Jobs stating
that his new iPhone 4 was having receptions issues when holding it
his hand. In typical Jobs fashion, his response was short and to the
point according to Engadget:
holding it that way.
Apple's official stance on the issue is
mobile phone will result in some attenuation of its antenna
performance, with certain places being worse than others depending on
the placement of the antennas. This is a fact of life for every
wireless phone. If you ever experience this on your iPhone 4, avoid
gripping it in the lower left corner in a way that covers both sides
of the black strip in the metal band, or simply use one of many
So Apple made a phone with an external
antenna that has problems with reception when it comes in contact
with the human body, then blames the consumer for holding the iPhone
4 in a perfectly reasonable fashion. This
seems to be a very puzzling and troubling statement from the boys
from Cupertino which sounds more like a hardware design problem than
a "you're holding it wrong" problem.Interestingly enough, a user over at Apple Insider has a photo montage from Apple's iPhone 4 commercials that seems to contradict Jobs' "avoid holding it that way" comment.
And the little notation about using a
case to fix what is at the heart a hardware issue also is a bit
interesting as well. The bumper case for the iPhone 4 is the first
iPhone case direct from Apple that we can recall -- possibly it was
made available to mask the reception problems.Updated 6/27/2010 @ 10:48 am
Steve Jobs has responded to another customer's email; this time with an even more perplexing statement:
There are no reception issues. Stay Tuned.
First Jobs said that you should try holding the iPhone 4 a different way, then an official statement said that reception can be an problem depending on how you hold the phone and suggested users buy a case, and now Jobs is saying there are no reception issues.
I guess we may have to wait until sometime this week when Apple is expected to release a software fix for the reception issues.
quote: You should write a sensual apple novel and sell it to all those idiots.
quote: I would rather walk down the street squishing a pile of cat sh*t in my hand than own an Android POS.
quote: I wish Tony Swash told us something about iphone 4. Tony, you can show us many other phones like nexus one or nokia 6320 having exact same problems with reception when you hold them wrong, why don't ya do that?
quote: Does the truth about other crappy phones like this Nexus One REALLY hurt you, wintrolls?
quote: Why MS lost this round AGAIN? Apple sells fix, MS does not. Fail?
quote: always relate to other things, don't do absolutistic statements. Common sense, isn't it?
quote: What isn't common sense is purchasing a product with known faults
quote: Allowing a company (this goes for Apple, Microsoft, and any other company) to successfully sell a defective product couldn't be more senseless
quote: I used Nexus One too, to show that iPhone 4 is hardly the only one on the market having this kind of reception problems. Also I shown WAY worse products from Apple competitors (of sorts) like Xbox Slim for instance. So yes, I'm satisfied with these two counterexamples.
quote: It is common sense if the product compensates its faults by something else, which is the case for iPhone 4.
quote: The difference however is that MS doesn't give a fuck about their customers, while Apple at least provides some cheapo 30 dollar fix. That's better than NOTHING like in MS case, see?
quote: you're justifying Apple's failures due to their competitors failures
quote: How can a phone compensate by not being able to make calls?
quote: If Apple cared in the least bit they would provide these "bumpers" for free
quote: Seen any ideal device absolutely without flaws?
quote: If it's easily fixable with a bumper case people won't take it as a huge disadvantage.
quote: If they discovered that most people tend to hold their phones by the upper part then this wouldn't make economical sense. Why include free solution for minority? Minority will pay extra $30 and majority will pay 0 'cause they just hold the phone by its upper section naturally, without any special training.
quote: don't have faults that affect the basic and most fundamental functionality of the device
quote: in order for the device to function correctly
quote: So this would not be catering to the minority of consumers
quote: I'd agree if iPhone were totally unable to call anyone, ever. But what we have seems to be very, very different case.
quote: If iPhone indeed TOTALLY STOPS working for most consumers they'll just return it, big deal. I don't see any issue here.
quote: which is of course, the most natural place to hold a phone for those that use their phone left-handed
quote: this problem shouldn't exist
quote: Yeah, lefties will have to pay extra $30 for the phone. Big deal.
quote: but noone trolls about them here, ever wondered why?
quote: I agree that it's a different case, but what we have here is a high-end phone that costs an awful lot of money. For it to have this sort of shortcoming is just unacceptable.
quote: Fanaticism consists in redoubling your effort when you have forgotten your aim.- George Santayana
quote: you go back to the dealer, complain, only yo be told that the issue you are experiencing was due to how you drive, and X% of people would never see that issue. However, for $XX.XX, they can sell you a 'fix' that will hide the issue. Are you happy?
quote: Not only does this happen to things like the xbox but pretty much any other device that has a high speed drive in it
quote: Iphone's flaw is caused by HOLDING IT IN A WRONG WAY
quote: It’s been revealed that if you hold an iPhone 4 incorrectly while on a phone call, you can interfere with the built in antenna.
quote: there categorically can not be a "wrong" way to hold a phone
quote: a design flaw that causes them to not be able to use it as a phone?
quote: Would you continue to eat there, granted that only "some" of the people who eat there get sick?
quote: That's a lie, you just get case/bumper or move your hand and you can use it. That's IF you are that tiny minority.
quote: If a restaurant had a solid reputation for making 20% of its customers sick, you wouldn't eat there. But as always, you try to avoid the issue.
quote: how is moving the system while the disc is spinning, and then being surprised when it's scratched, a defect?
quote: they blew it.
quote: I guess selling a million phones in one day is really blowing it.
quote: if you purchase Apple products you are doing so 100% because you have been cowed by the marketing and you are incapable of critical thinking
quote: no where in my above posts do I say anything about ascribing to astrology
quote: It is fundamentally unacceptable in every way, on every level, for a product to be offered to customers that has such a glaring design fault that the customer then has to purchase something else to fix it in order to use the product as originally intended.
quote: Apple SELLING a fix for a problem in their design is a good thing?
quote: we were able to reproduce the problem—if your palms aren't sweaty, we discovered it actually helps to lick them.
quote: The known workarounds for now include holding the phone without cupping it, holding it higher up on the bezel, holding it in your right hand, or using a protective case.
quote: is that the car makers fault?
quote: Apple will sell more iPhones in the next couple of months than ever before. Apple will sell more iPhones in the next year than ever before. The year after Apple will even more. And there is absolutely nothing that anyone can do about.
quote: Watching peoples blood pressure go through the roof on forums like this as reality fails to match people's inner fantasy world is one of favorite hobbies.
quote: this is a massive design flaw
quote: is this like you defended Macs without ever owning one
quote: my ATI HD4890 comes to mind, with its loud fan. I had underlock the card or wear headphones just to play any games. I finally installed an Accelero and solved the problem, but it cost me $40 and a lot of time and effort.
quote: Its appalling and no other company treats it customers this way.
quote: Seriously, if your electronic products can't cope with a summer in the UK then there's something wrong.
quote: by JimboK29 on June 25, 2010 at 7:16 AMSomehow this problem will end up being Bush's fault.