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T-Mo backtracks in the face of customer complaints

Late last month, T-Mobile angered many subscribers who were on Advantage monthly discount programs through their employers. Not only did T-Mobile announce that it would be discontinuing the discount plan -- save government workers and military personnel -- it also said that it would not “grandfather” subscribers who were currently taking advantage of the program.
 
As you can imagine, that made a lot of people very upset. T-Mobile CEO John Legere has now stepped up and backtracked. Legere wrote that he has been listening to subscribers and is going to allow current customers to keep their discounts.
 
The discounts will be available for people who enrolled before April 1 as long as they are working at a participating company and remain on a qualifying plan.
 
To ensure that the person is still at an employer, T-Mobile will ask subscribers getting these discounts to complete a "simple annual online employer verification."

Source: Mediacapsule





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