So last week, I wrote about my beloved Xbox 360. The console
repeatedly locked up after doing some rather simple tasks in the Xbox 360
Dashboard then finally croaked giving me the dreaded Red Ring of Death.
So after getting an RMA number from Microsoft, I shipped the
unit off Friday afternoon at my cost using DHL Ground. Since it only cost me
$6.66 (Hmmmmmmmmm... ) to ship the nine-pound package from North Carolina to
Texas, I didn't complain too much.
I was even more put at ease when I checked the tracking
information for my Xbox 360 on Monday afternoon. The package was delivered by
DHL Ground to Microsoft's repair center at 10:24 AM on Monday morning -- truly
next business day delivery without the added cost. The package wasn't scheduled
to arrive at its destination until Thursday, but DHL has been known to throw
Ground packages on its airplanes from time to time. Again, no reason for
complaint on DHL's part.
So now, the ball is in Microsoft's court. I received an
email from Microsoft on Tuesday evening saying that they had received my
defective Xbox 360. Wednesday afternoon, I received an email saying that my Xbox
360 had been shipped off using UPS Ground. Scheduled delivery according to UPS:
Monday, April 2.
Today, the UPS delivery guy dropped off my repaired Xbox
360. I say "repaired" because the serial number on the back of the
console they sent me matches up the serial number of the Xbox 360 that I sent
The first thing I did was slap on the 20GB hard drive and
reattach the faceplate. I then plugged in the power cord and component/audio
cables and fired it up. So far so good. I then popped in GRAW 2 and played for about
20 minutes with nary a problem. I'll have to do some more testing to make sure
that things are as they should be, but so far so good.
Hopefully, this will be the last time that I have to deal
with Microsoft for a system repair, but I must say that the process was
relatively trouble free. Turnaround time was especially fast and the
tech support people were receptive and courteous.
So while I'm completely bummed that my console died in the
first place, I'm just happy that I can finally get back to gaming after a 1