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Print 30 comment(s) - last by Torched.. on Jan 26 at 8:46 PM

LogMeIn Ignition users will have 7 days to make a decision about purchasing a paid service alternative

LogMeIn Free has always been a credible solution for those looking to gain access to a computer remotely (even when accessing a remote machine using a smartphone or tablet). However, LogMeIn has had enough of providing its software for free, and is forcing users to pay up or hit the road.
 
Users are being given a seven-day grace period (grace period starts after your next login) to make the decision to upgrade to a paid service.
 
In a forum posting, the company stated:
 
We will begin gradually migrating users of LogMeIn and Ignition-branded remote access offerings to a paid-only account-level subscription of LogMeIn Pro…
  
In order to continue using remote access, you will need to purchase an account-level subscription of LogMeIn Pro.  You will have the option to choose a subscription that meets your needs based on the number of computers you want to access. Take advantage of special introductory offers in the coming weeks by logging into your account at LogMeIn.com for pricing information and offer details.

 
For customers that have already purchased LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android, “significant” discounts will be given to those that stick around and want to upgrade to LogMeIn Pro.

Sources: LogMeIn [1], [2]



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And....
By Cheesew1z69 on 1/21/2014 1:22:02 PM , Rating: 5
I have switched to Team Viewer....




RE: And....
By Motoman on 1/21/14, Rating: 0
RE: And....
By mmp121 on 1/21/2014 1:32:20 PM , Rating: 2
TeamViewer FTW!

Also been using it for years.


RE: And....
By Flunk on 1/21/2014 1:39:15 PM , Rating: 2
Just remember that TeamViewer is only free for non-commercial use.


RE: And....
By Ristogod on 1/21/2014 2:05:44 PM , Rating: 2
Do you have to configure port forwards to control machines behind a router when using Team Viewer?

I only ask because that was the main reason I still used LogMeIn.


RE: And....
By Cheesew1z69 on 1/21/2014 2:19:39 PM , Rating: 1
I didn't


RE: And....
By Motoman on 1/21/2014 2:26:52 PM , Rating: 1
No. It's actually really slick and easy to use.


RE: And....
By Samus on 1/22/2014 1:01:30 AM , Rating: 2
They all use port 80, so there's no port forwarding like terminal services (3389)

There is so much free "competition" that its kind of shocking Logmein and GoToMyPC are pulling the plug on their free services. People are just going to start using Teamviewer and Google Chrome (there is a first-party chrome remote desktop plugin, and its cross-platform!)


RE: And....
By mik123 on 1/21/2014 2:02:26 PM , Rating: 2
Yep, TeamViewer is awesome. I tried Logmein a few years back, and it wasn't quite perfect (don't remember what exactly), so I kept looking until I tried TeamViewer.


RE: And....
By ipay on 1/21/2014 2:24:31 PM , Rating: 2
Every other month I send them an email requesting a non-nag personal license option. I want to give them my money for my non-commercial use of the product, but they are making it hard.


RE: And....
By Gr4zhopeR on 1/23/2014 1:16:56 PM , Rating: 2
You guys should really check out Bomgar. It allows you to access almost any OS, has access to RDP protocols and more. We love it here at the clinic! Check out the free trial on their website.


It was free
By amanojaku on 1/21/2014 1:28:02 PM , Rating: 2
But it still feels like a bait-and-switch. I wouldn't be so angry if the grace period was a year, or even sux months. I have a few customers who will need to address this immediately, and won't be purchasing the professional product due to the abrupt change.




RE: It was free
By Ranari on 1/21/2014 2:38:59 PM , Rating: 2
A lot of businesses rely on using LogMeIn to make money (think tech support sites), so they have ever right to start charging for it. It's a great product, and it's extremely easy to use. It might hurt for the little guys like us, but it is their product/service they're providing; they have ever right to charge people to use it.


RE: It was free
By MrBlastman on 1/21/2014 4:31:55 PM , Rating: 2
From my perspective, this change is a good thing! It can only help to increase revenues and profits. :)

The free ride is over. It is about time they got to making the business work. As long as the growth continues it'll be a good thing for them.


RE: It was free
By AntiM on 1/21/2014 4:46:06 PM , Rating: 2
I would imagine they noticed they had about 50 million users and only about a 10 of those were actually paying. But you're right, they could have give a little more notice.


RE: It was free
By grant3 on 1/21/2014 6:03:48 PM , Rating: 2
If they're "customers" it sounds like they're already used to the idea of paying for IT service. Why would you be "angry" that they are got what is essentially a verrry long free trial of this service?

Probably the short grace period is to catch the moochers exactly like your customers, who can't afford downtime, and to give them too little time to try to find another free replacement.


RE: It was free
By lemonadesoda on 1/21/2014 7:00:06 PM , Rating: 2
The grace period is deliberately short. In make sure that there is insufficient time for people to research and switch to another service, so they are compelled to buy unless they are ready to lose connectivity.


The way the wind (and LogMeIn) blows
By stahm on 1/21/2014 9:08:12 PM , Rating: 3
I had used LogMeIn Hamachi for a number of years, and really liked how it just worked--I could use it for private gaming and VPN backups to my home server without any issues, and it ran as a service, so remote restarts would automatically reconnect. They actually started scaling back their free service towards the end of 2012, requiring the Hamachi window to be active on the screen in a logged-in session for the connection to remain up. This is the direction they wanted to go all along--I can't blame them for wanting to monetize their work, but their last-minute notice before discontinuing service is, sadly, par for the course with LogMeIn.
I tried a number of other options (LanBridger, Wippien, TeamViewer, G-Bridge, etc.), but I either had issues with them not running as a service or not connecting to the backup server properly (via WHS Connector). I finally settled on NeoRouter, which has worked very well for me and continues to on a daily basis. I wouldn't say it was the most intuitive setup, but once you figure out what it expects, it is very easy and simple to manage. For kicks, you can even use the free NeoRouter Android client (and an appropriate RDP app) to access your Windows machines remotely.
It's a shame about LogMeIn, though--with ForceBindIP, Hamachi used to be great for playing StarCraft in a private game without needing to work with the old Battlenet. Life goes on, and other solutions rush in to fill the void.




RE: The way the wind (and LogMeIn) blows
By Murloc on 1/22/2014 9:39:05 AM , Rating: 2
tunngle is so much better and easy to use for gaming anyway.


By slow_excellence on 1/22/2014 4:05:09 PM , Rating: 2
I prefer using Evolve for gaming. It completely blows Tunngle away.


Bomgar FTW, goodbye LMI free. No moneys for you.
By jtgc on 1/22/2014 1:29:57 PM , Rating: 2
I’ve been using LMI Free for years now to support family members and to help support field workstations for a company I contract with, but it was a pain to keep up with a bunch of different email addresses since you were only allowed 5 free computers per account. My office moved to Bomgar for remote support about two years ago and as I’ve had need to LMI into a PC, I’ve replaced the agent with a Bomgar Jump Client and haven’t looked back. There’s no per-agent fees and I can password-protect jump client access so that they remain private to me. Plus, I can support them from anywhere with Android/iOS support consoles and the agents auto-update to stay up-to-date and connected. It’s not free like LMI was, but it’s WELL worth the cost. This thing supports Windows, Mac, Linux, iOS or Android device, logs a secure audit trail of all remote access activity, integrates with a ton of helpdesk systems, has access to RDP protocols and more. They have a free hosted trial as well - www.bomgar.com/trial.




By Torched on 1/26/2014 8:46:14 PM , Rating: 2
Haha recommending a product that expects you to pay $x000 upfront for hardware and licenses? Logmein central is still cheaper and works the same as it always has. You shills for bomgar are out in full force with your copy and paste crap. I've seen the same comments on every logmein article. If you seriously are looking for a free alternative logmein free bomgar is not the answer...teamviewer would be better. Those who were already paying logmein for pro licences should look at the switch to logmein central. If you are basing your business around tech support then maybe bomgar is an answer but not for the mom and pop places that this actually hurt. I've used logmein central for managing a fleet of over 200 embedded PC for years and I am still pleased with logmein.


huh
By p05esto on 1/21/2014 3:04:46 PM , Rating: 2
Bummer. Looks like I'm out of this one. Not worth it to me... but yea, they can charge for it of course. Just sad to see it go from my toolbox.




There's a better way
By corr34 on 1/22/2014 1:58:45 PM , Rating: 2
Sure free tools are nice but they don't always provide the security you need in your environment. You must take into consideration who is using remote tools, what information is being accessed, what actions are being performed, etc... An audit trail is not available with most of these tools, whether free or licensed. If you are looking for a rock solid solution, give Bomgar a try. I've been down the road of LogMeIn, VNC, WebEx... They worked but were not always reliable. And let's face it, there is no good way to audit what is being done while using these tools. After doing plenty of research on a very wide variety of remote support tools, I found that Bomgar was a one-stop solution. I decided to take a trial run and was amazed at what it can do. You can assign levels of support, giving specific access to certain groups. Bomgar integrates with most ITSM systems and has access to RDP protocols. It has Presentation Mode in which you can create a presentation and send invites to whomever you wish. You can even give control to an attendee! It has chat features which can be handy if phone communication is not readily available. Bomgar supports multiple connections to multiple platforms such as Windows, Mac, Linux, iOS and Android! Support of just pc's is a thing of the past with Bomgar. Bomgar is very secure and has built-in auditing which offers the ability to print off reports and record sessions. Honestly, you can't get any better auditing than a video recording of each session. I challenge you to give Bomgar a try. Hey, it's free! Check it out! www.bomgar.com/trial




Bomgar
By dskizzy on 1/22/2014 2:01:03 PM , Rating: 2
I'd stick to something more commercial and secure, myself, especially if used to access corporate machines (Logmein and other free software is great if my Grandma needs help, but if I'm going to access employee machines, or servers in the datacenter, HECK NO!). Bomgar IS the solution for me. Like someone else said, you can access Windows, Mac, Linux, iOS, or Android systems, plus, Windows machines can be accessed even if they don't already have a client installed!*(Certain prereq's like network access, or another client on the network). And also like mentioned, you can get a free trial: http://www.bomgar.com/trial I HIGHLY recommend this if you are accessing any machine where you need better security, better logging, better control.




Sorry, no Bomgar for me
By whiffle on 1/23/2014 9:53:10 AM , Rating: 2
I just took a look at Bomgar and it's running $1200 a year for one tech. It goes up from there, adding more for concurrent sessions, techs, etc.

Ridiculous pricing is ridiculous.




Another alternative
By crossb0nes on 1/23/2014 11:11:46 AM , Rating: 2
“If you’re providing professional support to employees or customers, you should really check out Bomgar. It allows you to access any Windows, Mac, Linux, iOS or Android device, logs a secure audit trail of all remote access activity, integrates with most ITSM systems, has access to RDP protocols and more. My team loves it. They offer a free trial on their website.”




By gturnerws on 1/23/2014 4:54:25 PM , Rating: 2
I feel that in a professional engagement Bomgar is by far the best solution you can have. It has all of the basics (Windows, Mac, Linux, iOS or Android device) and it has all the extended features such as (audit logs of all remote access activity, integration and API access as well as recording for RDP and RDP access built in! Our company swears by it and they even let you test drive it for free…




BOMGAR FOR THE WIN!
By 73_Bazinga on 1/22/2014 1:10:07 PM , Rating: 1
I used Logmein for years and teamviewer. Having said that, I use Bomgar now and LOVE <3 it!!! If you haven't ever looked into it, you should. So much easier than anything I've ever used in the past. The best on the market as far as I'm concerned. They were just voted #1 in enterprise support, that should say it all. http://www.bomgar.com/




By KevinBaldwin on 1/22/2014 1:20:09 PM , Rating: 1
We provide support for over 3,000 nodes. They vary from Linux and Mac to iPad and Windows. We also have outside vendors who remote in to work on things like Library software packages and HVAC. Bomgar has been our tool of choice for almost 2 years now and I don't remember life without it. And just when we think we have learned almost all there is about Bomgar, they roll out another feature that just adds to the list of assets that makes Bomgar the best. They are the do-all end-all option for your remote needs. See them at: www.bomgar.com/trial.




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