Sources: Best Buy, Wall Street Journal
quote: I haven't bought a CD in years.
quote: 3. Part of it has to do with it being a non-commission environment; there is no desire to work harder for every potential sale beyond recognition and job security.
quote: 2. They try to get away with a hybrid model of having almost no dedicated cashiers but training every employee to take debit/credit transactions. This allows them to pull idle sales people from the floor when the cashiers are busy, but not have to spend labour on idle cashiers. Good in theory, bad in practice when no sales people come up to the front to help out.
quote: Back in 2005, an article in The Wall Street Journal outlined an initiative of Best Buy’s then-CEO, Brad Anderson, to categorize and separate customers into two groups: angels and devils. “Angels” are Best Buy customers who, “boost profits at the consumer-electronics giant by snapping up HDTVs, portable electronics, and newly released DVDs without waiting for markdowns or rebates.” These are the type of customers who, if they are part of your email subscriber list, could be identified as highly profitable when you conduct an RFM query in BlueHornet.But listen to Best Buy’s definition of a “devil” customer: “They buy products, apply for rebates, return the purchases, then buy them back at returned-goods discounts. They load up on ‘loss leaders,’ severely discounted merchandise designed to boost store traffic, then flip the goods at a profit on eBay. They slap down rock-bottom price quotes from Web sites and demand that Best Buy make good on its lowest-price pledge.” Hmm….Depending on the parameters of your RFM query, these devils could be identified as profitable customers, right along with your angels.
quote: I know too many people are stuck on the iTunes, and Hulu, Netflix thing. Those are all good and nice... But, what exactly do you do if your internet is down, or if perhaps something happens to iTunes and or your listening device?I personally prefer to own a physical copy of my movies and music. That way I can control the rip quality, or the playback quality. And, not get stuck with streamed playback quality, or what half quality the RIAA decided itunes could sell. Then if my internet is down, or I'm in an area where you can't get broadband or any good cell service, hey wait, I can still access my stuff.