Nest Temporarily Disabling Nest Wave Feature, Suspends "Protect" Smoke Detector Sales
April 4, 2014 1:35 PM
The company is making sure the wave gesture can't be misread
Those who own a
smoke alarm will have to say goodbye to the Nest Wave feature for awhile until the company feels it's safe for use.
, the Nest Wave function -- which allows users to turn their alarm off by simply waving their hand -- could be activated accidentally, thus potentially endangering lives if a real fire were to occur.
Nest said customers haven't had any issues or complaints regarding this potential situation, but the company wants to fix it before it does happen.
As a result,
is disabling the feature for now. It could be about two to three months before the fix is complete, but Nest said it will send out the software update turn the feature back on when it's ready. It's also holding onto any existing Nest Protect alarm's currently for sale.
The long delay is due to approval from safety agencies in the U.S., Canada and the UK.
"We're enormously sorry for the inconvenience caused by this issue. The team and I are dedicated to ensuring that we can stand behind each Nest product that comes into your home, and your 100% satisfaction and safety are what motivates us," said Nest CEO Tony Fadell.
"Please know that the entire Nest team and I are focused on fixing this problem and continuing to improve our current products in every way possible. If you don’t want to keep your Nest Protect smoke alarm, we will give you a complete refund."
Nest unveiled its smoke detector last year for $130. It initially introduced a thermostat as well.
Earlier this year, Google bought Nest Labs for
"When an individual makes a copy of a song for himself, I suppose we can say he stole a song." -- Sony BMG attorney Jennifer Pariser
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