Microsoft Blames Equipment Overheating for Recent Outlook/Hotmail/SkyDrive Outage
March 14, 2013 9:47 AM
comment(s) - last by
A firmware update and temperature spike were to blame
A few of
Microsoft's Internet services
experienced an outage earlier this week, which the company has attributed to a firmware update.
Microsoft's Outlook Blog reported that there was an outage to Outlook.com, Hotmail.com and SkyDrive services on Tuesday, March 12 at 1:35 p.m. PDT. The interruption cut off access to these services for some users.
According to Microsoft, the cause of the outage was a temperature spike in the physical region of one of its datacenters. At the time, Microsoft had been performing a firmware update on a core part of the physical plant, which led to the increased temperature.
This spike caused the datacenter's safeguards to jump into action, which prevented access to Outlook.com, Hotmail.com and SkyDrive services.
From there, a combination of both human and software mediation helped bring the services back online throughout the day. The services were fully restored on March 13 at 5:43 a.m. PDT.
"Outlook.com left preview a few weeks ago, and as part of that, we shared that we'd start to upgrade the hundreds of millions of people using Hotmail to the new, modern Outlook.com experience," said the Outlook Blog. "We had done multiple pilots during the preview period and learned a ton. Overall, the upgrade has been going very well--people have upgraded much faster than we had expected. The vast majority of people using our services have had a smooth experience during this time and are enjoying the new Outlook.com experience. That said, we
had an issue
yesterday and wanted to provide you with a deeper look at what happened.
"We do want to sincerely apologize to anyone that was unable to access their email during the interruption. Outages are something we take very seriously and invest a significant amount of our time and energy in doing our best to prevent."
The Outlook Blog
This article is over a month old, voting and posting comments is disabled
never saw it
3/14/2013 10:23:08 AM
As someone who has a domain hooked up to outlook.com for EAS email, and uses skydrive religiously, I didn't notice the outage. Perhaps I wasn't in an area affected.
It is odd though, I thought they had redundant data centers so if one becomes inaccessible, traffic is routed to the other.
RE: never saw it
3/14/2013 1:06:38 PM
RE: never saw it
3/15/2013 12:41:56 PM
Arguably more relevant to the question of redundancy:
"If you mod me down, I will become more insightful than you can possibly imagine." -- Slashdot
Microsoft Pulls the Plug on "Scroogled" Ads
March 4, 2013, 1:20 PM
Microsoft Attacks Gmail with "Scroogled" Campaign
February 7, 2013, 11:08 AM
BMI Files Lawsuit Against Pandora Over Royalty Fees, Radio Station "Stunt"
June 14, 2013, 1:28 PM
Ukranian-Led Cybertheft Ring Busted, Six East Coast Residents Arrested
June 13, 2013, 10:38 AM
Rep. Peter King (R) on NSA Leaks: Prosecute the Journalists
June 12, 2013, 4:00 PM
Comcast to Turn Customers Modems Into Quasi-Public Wi-Fi, Raises Legal Risks
June 10, 2013, 8:02 PM
Report: Google to Drop $1.3B for Waze Navigation Software
June 10, 2013, 7:43 AM
Google Targeted Again for Illegal Online Pharmacy Ads
June 7, 2013, 11:42 AM
Most Popular Articles
Microsoft Xbox One: More Expensive, More DRM, and Slower Than PS4
June 11, 2013, 11:07 AM
GigaHertz Wars 2.0? AMD Releases World's First 5.0 GHz FX Processor
June 11, 2013, 3:16 PM
Xbox Chief: If You Can't Get Online, Don't Buy an Xbox One
June 12, 2013, 9:57 AM
Source: Don't Worry, NSA Spies on "99 Percent" of Americans' Locations, Call Records
June 14, 2013, 3:57 PM
Former Palm CEO: Selling Palm to HP was a Waste
June 12, 2013, 10:19 AM
Latest Blog Posts
Lumosity: Does it Work?
May 22, 2013, 8:20 PM
Quick Note: Sony "Teases" PS4 Ahead of Xbox Reveal in New Video
May 20, 2013, 12:33 PM
Nokia Introduces Instagram-Like App of Its Own to Help Lumia Sales
May 20, 2013, 7:10 AM
Parents of Pre-Teen Drivers Commonly Practice Distracted Driving Says Study
May 9, 2013, 7:16 AM
Apple's iOS 7 Running Into Internal Delays Due to Massive Overhaul
May 1, 2013, 4:26 PM
More Blog Posts
Copyright 2013 DailyTech LLC. -
Terms, Conditions & Privacy Information