Print 25 comment(s) - last by Ralph The Magi.. on Oct 24 at 3:07 AM

iMac users on Apple support forums report condensation behind glass LCD panels

Apple is certainly not without notorious build-quality problems. Users reported issues with almost every first-generation product: the iPod Nano, Macbook Pro and iPhone all come to mind.  Now Apple users report new iMac computers also carries this same stigma.

The first problem was officially acknowledged by Apple after the August launch of the new iMac’s -- the iMac Freeze issue. Some iMac users had issues with the computers freezing and requiring hard reboots to return to operation. This problem surfaced after Apple released update 1.1.

The freeze issue was later found to be related to the ATI video hardware. The Apple support forums are again alight with more reports of display problems with the new iMac computers. This time iMac users are reporting condensation behind the glass panel that shows up after short periods of use. Some owners report that the condensation goes away shortly and doesn’t come back, other users report the condensation stays for extended periods.

Some of the posters on the Apple Support Forums also mention that their screens are discoloring with a yellowish residue that some are describing as a grainy sand-like substance.

Apple has yet to issue a public acknowledgement of the condensation problem. Many users with condensation-affected iMacs are returning them for replacement. There is no information at this time on if the condensation issue is a line wide problem or just an issue with a few computers.

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By BansheeX on 10/22/2007 7:27:34 PM , Rating: 3
And since the screen is integrated into the freaking computer, you have to send the whole thing back to get fixed. This was one of the reasons I gave to my lab supervisor to go with the mac minis over the imacs. The other was that the vertical disc drive resulted in people not knowing which way to put the disc in. The dumbass didn't listen to me at all and wanted the "simpler, more elegant" solution. Hope the 5 minutes you saved setting it up was worth the LCD backlight and PC roasting eachother.

RE: iFix
By Ralph The Magician on 10/22/2007 8:18:02 PM , Rating: 1
Actually, you don't have to send it back. You can bring it into a store and they can either fix it there and get it back to you in a few days, or give you a replacement. It appears to be a manufacturing defect where the glass does not sit flush against the screen in the corners. They will probably just hand you a new one, unless it was a CTO machine, in which case it will take about 24-48hrs to get a replacement shipped to the store.

It's actually quite amazing. I bought an iMac right after the move to Intel, being my first Mac, and it died on my about 6 months later. It was a CTO. I took it into the store, they confirmed it was dead, and once he punched in the serial number the parts were automatically ordered to the store. Whole thing took maybe 10-15 minutes. Came back 2 days later and it was ready to go. The only one I know with a turn around like that is HP if you get a business notebook.

RE: iFix
By Bluestealth on 10/22/2007 10:35:18 PM , Rating: 2
HP business laptop support is great... which is why I will probably continue to purchase them for myself now :)

I used to have a Dell... it took 5 calls and 2 home visits over a 3 week period to get my problem fixed. I was quite annoyed by the end of it. It would have taken more calls but I was rerouted to US XPS support. Thank god for them.

RE: iFix
By Ralph The Magician on 10/22/2007 10:45:19 PM , Rating: 2
I found Dell's business notebook support to be good too. Equal to that of HP, in my experience.

Nice thing about Apple is they have that support in a consumer level product, although you do have to pay for it. $150-$350 isn't that bad for 3-years of support either. That's pretty much the premium that Dell and HP business notebooks carry over the consumer models anyway.

RE: iFix
By Bluestealth on 10/22/2007 11:37:15 PM , Rating: 2
I will give you that I was comparing high-end laptop support (although my laptop was before XPS) to HP Business laptop support. Also their XPS support in the US fixed my problem in only a few minutes. I have also not had a problem with Dell Business Notebook support, but also not had very many cases, since we didn't have many.

Overall I also liked the keyboards, and laptop build better. The M1330 almost made me buy the Dell since I really wanted a 12"-13" laptop, but it wasn't a business line laptop. Since I don't care about games on my laptop I like to buy business laptops since they offer more.

RE: iFix
By LogicallyGenius on 10/23/2007 4:11:14 AM , Rating: 1
use it to cool external cpu cooling apparatus.

RE: iFix
By omnicronx on 10/23/2007 10:34:09 AM , Rating: 2
I found Dell's business notebook support to be good too. Equal to that of HP, in my experience.
Oh the Dell support is great, no word of a lie. But you will probably need it. Great support does not mean great hardware, just remember that ;)

RE: iFix
By Ralph The Magician on 10/24/2007 3:00:57 AM , Rating: 2
Dell makes fine hardware in their business products. Rock solid.

RE: iFix
By omnicronx on 10/23/2007 10:34:58 AM , Rating: 2
I found Dell's business notebook support to be good too. Equal to that of HP, in my experience.
Oh the Dell support is great, no word of a lie. But you will probably need it. Great support does not mean great hardware, just remember that ;)

RE: iFix
By ChronoReverse on 10/23/2007 2:40:16 AM , Rating: 2
Dell's standard 3 year next-day business level support is actually fairly good.

For the cases I've called in, once we've done the basic troubleshooting they'll either send in a technician to replace the part or send the part in. I've had a notebook motherboard replaced that way.

RE: iFix
By kingpotnoodle on 10/23/2007 9:07:11 AM , Rating: 2
It's nice that Apple have such a well practised returns process, but at the end of the day a product shouldn't fail after 6 months in the first place, and as a result you are without a computer for several days - which in a business environment can cost a lot of money - money which they don't compensate you for.

It's a similar situation to what I experienced with Maxtor hard drives, always impressed me with the warranty procedure - it was just such a shame almost every type of their product I have seen has ended up going into the warranty procedure at least once. I'd never buy one out of choice as a result, I just end up saddled with them in my job.

Anyway my point is, "amazing" returns procedure doesn't excuse shoddy products with high failure rates in the first place.

RE: iFix
By Chillman on 10/23/2007 11:48:08 AM , Rating: 2

Why would you pay more money for an inferior product that creates more problems than it solves?

I know this has been asked before - but, how long until people realize this?

RE: iFix
By Ralph The Magician on 10/24/2007 3:05:27 AM , Rating: 2
No, it shouldn't have. I was the exception, not the rule. Everything can fail.

At the end of the day I realize that one event is not a statistically representative sample of the population.

RE: iFix
By SilthDraeth on 10/23/2007 9:12:21 AM , Rating: 2
You poor soul. You think it is amazing that you bought an iMac and it died in 6 months, and it took you 2 days to get it back?

I know its my work place, but we get 24 hour turn around on all Dells, and 4 hour on site response for our Precision workstations.

RE: iFix
By Ralph The Magician on 10/24/2007 3:07:29 AM , Rating: 2
Yeah, like you said, that's your workplace. That kind of support isn't exactly free.

At the consumer level, Apple's support is the best there least the best I've ever seen. Part of that has to do with the fact that they have a store. You don't have to buy a box, pack it up, bring it to the UPS store and then pay for shipping, or sit around and wait for them to send you a pre-paid packing slip.

By chrish89 on 10/22/2007 6:19:54 PM , Rating: 2
WTF...Stock up almost $20 in after hours

By GoodBytes on 10/22/2007 7:21:34 PM , Rating: 3
I never understood Apple stock...
More they release products with defects, or cause problems (iPhone with the locking system) more the stock goes up.

By Ralph The Magician on 10/22/2007 8:10:59 PM , Rating: 2
They aren't widespread problems. Even something like the iPhone bricking only impacts a very small margin of people.

Apple is also pretty good about taking care of customers with problems (iPhone bricking aside). A lot of times they will just hand you a replacement in the store.

Apple's stock is riding on record profits + sales + hype. I'd say that each is about equally responsible. Barring some kind of event, Apple is poised to go 300, especially with iPhone sales.

First it was freezing...
By daftrok on 10/22/2007 6:12:43 PM , Rating: 4
Now its melting. What's next, gas?

RE: First it was freezing...
By Pirks on 10/22/2007 7:36:36 PM , Rating: 1
LOL :)))

I can see the commercial now
By retrospooty on 10/22/2007 5:58:56 PM , Rating: 2
Whiney pompous Apple guy, is all teary eyed over the defect (equating to condensation behind the panels)

Nerdy Windows PC guy has nice clean dry glasses and can clearly see and react normally and states in a calm and unemotional voice. - "crybaby"

By DragonMaster0 on 10/22/2007 8:22:00 PM , Rating: 2
So, when is it going to be posted on YouTube? ;-p

Oh dear...
By NuclearDelta on 10/23/2007 3:46:19 AM , Rating: 2
"Some owners report that the condensation goes away shortly and doesn’t come back, other users report the condensation stays for extended periods."

I wonder how close some of the users are sitting relative to the screen.

By hans007 on 10/23/2007 2:48:19 PM , Rating: 2
why does apple always get a free pass aabout "first generation" products.

the new imacs are 2nd generation for the lcd version. hell its actually the 3rd generation since the ilamp version. i guess you can call it the 2nd one with the computer behind the lcd.

but seriously there have been like what 4 or 5 generations of imacs including the CRT ones.

so why does apple get a free pass ... the FB dimm based mac pro is not the first mac pro, but everyone just makes up a new category for it so its first... i.e. "first generation intel based apple pro product".

this is just as stupid as car and driver giving an award for best "muscle car" when the only muscle car in production is the mustang.

"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson
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