Although most Eee PC owners are satisfied with their $350 to $399 USD purchases, they have been faced with
the prospect of voiding their warranty by simply removing two screws from the
bottom access panel to upgrade the memory.
ASUS covered one of the screws holding the access panel with
a yellow "WARRANTY VOID IF REMOVED" warranty sticker. As pointed out
by Cliff Biffle, this action violated
the Magnuson-Moss Warranty Act with regards to "unacceptable
Many Eee PC users simply ignored the sticker and
went ahead with the simple procedure of upgrading the memory, but others have been
afraid to void the two-year warranty of the device.
In a press
release posted on its website, ASUS provides the following clarification
with regards to the warranty:
Computer International (ASUS) recently received feedback from one of its valued
customers with questions concerning the purpose of a seal stating,
"Warranty Void If Removed" over the access door to the single SODIMM
slot on some models of the ASUS Eee PC. ASUS wishes to assure its customers
that merely breaking or removing this kind of seal will not void the ASUS
is taking steps to make sure that the seals in question are no longer used in
its products that are intended to be sold in any country where these stickers
are not permitted.
ASUS' Eee PC has been a bonafide hit with consumers. The
tiny, two-pound device certainly isn't aimed at someone looking for a complete
desktop replacement, but it gets the job done when it comes to light duty tasks
(i.e. email, document editing, web browsing, instant messaging, etc.).
Sales of the Eee PC have been so strong that ASUS is
projecting that it will sell
3.8 million units during fiscal 2008. The company will also provide
versions of the Eee PC which feature a cost-reduced, feature-stripped version
of Windows XP -- current Eee PCs ship with Xandros Linux although a Windows
XP driver CD is provided for do-it-yourselfers.