Print 32 comment(s) - last by Quiescent.. on Dec 10 at 9:05 PM

Upgrading the Eee PCs memory will no longer result in warranty invalidation

Although most Eee PC owners are satisfied with their $350 to $399 USD purchases, they have been faced with the prospect of voiding their warranty by simply removing two screws from the bottom access panel to upgrade the memory.

ASUS covered one of the screws holding the access panel with a yellow "WARRANTY VOID IF REMOVED" warranty sticker. As pointed out by Cliff Biffle, this action violated the Magnuson-Moss Warranty Act with regards to "unacceptable tie-ins."

Many Eee PC users simply ignored the sticker and went ahead with the simple procedure of upgrading the memory, but others have been afraid to void the two-year warranty of the device.

In a press release posted on its website, ASUS provides the following clarification with regards to the warranty:

ASUS Computer International (ASUS) recently received feedback from one of its valued customers with questions concerning the purpose of a seal stating, "Warranty Void If Removed" over the access door to the single SODIMM slot on some models of the ASUS Eee PC. ASUS wishes to assure its customers that merely breaking or removing this kind of seal will not void the ASUS Limited Warranty...

ASUS is taking steps to make sure that the seals in question are no longer used in its products that are intended to be sold in any country where these stickers are not permitted.

ASUS' Eee PC has been a bonafide hit with consumers. The tiny, two-pound device certainly isn't aimed at someone looking for a complete desktop replacement, but it gets the job done when it comes to light duty tasks (i.e. email, document editing, web browsing, instant messaging, etc.).

Sales of the Eee PC have been so strong that ASUS is projecting that it will sell 3.8 million units during fiscal 2008. The company will also provide versions of the Eee PC which feature a cost-reduced, feature-stripped version of Windows XP -- current Eee PCs ship with Xandros Linux although a Windows XP driver CD is provided for do-it-yourselfers.

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By Beenthere on 12/9/2007 5:35:58 PM , Rating: 0
...their warranty.

Anyone who has first hand experience with Asus' Customer Service (sic), Tech in both Asia and the U.S. and Warranty, will not be calmed or confident of Asus' products or support - which sucks IMNHO. The Asus folks I dealt with in both Asia and the U.S. can't write or speak enough English to conduct business - IF they even respond to numerous sales, Tech or warranty claims.

Then after you return a new defective product such as a Mobo, they send you a POS old Mobo that someone has changed the leaking caps on.

Asus was once a top shelf Asian Mobo supplier but IMNHO they have turned into the Bad Buy of the Asian PC electronics suppliers. They have lost all focus and have changed their Biz model in an effort to be everything to everyone. As a result in my experience their products are often defective in both design and operation, their warranty worthless, their tech support a joke and the ownership experience of Asus products a complete waste of time and money, let alone unending frustration.

Quite frankly based on my experience with Asus products - I wouldn't take ANY Asus product if they gave it too me free like they do to review sites to hype. Pigs will fly long before an Asus product is ever allowed in our company again!

By Quiescent on 12/9/2007 6:54:04 PM , Rating: 2
Actually, I had to ask them about my motherboard of a no longer listed, discontinued product when I wanted to upgrade my powersupply because of a graphics card upgrade. They were very precise and knew how to answer.

Because I can say that MicroATX motherboards are touchy, I had to ask if mine would support a 20+4pin powersupply. Not all motherboards support a 20+4pin and rather, just support a 24pin powersupply. They told me that it does and it does.

By theapparition on 12/10/2007 2:28:47 PM , Rating: 2
I once had a problem with a newer Asus board, it kept shutting off after a few seconds.

Technical Support response (4 months later) was that it sounded like the BIOS. I should find a friend with the same motherboard, and swap BIOS chips to see if that's the problem.

No one in their right mind should have suggested this "fix".
1. I already solved the problem 3mos+30 days earlier.
2. It wasn't the BIOS.
3. Why would I risk damaging another product.
4. Do I know anyone with the same motherboard.
5. Who the hell are they to assume I have friends!

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