Print 46 comment(s) - last by serajadeyn.. on Dec 13 at 10:07 AM

After getting a little egg on the face, Newegg works to ensure that customers receive their 20% cash back bonus

DailyTech broke the news last week that Newegg's Holiday promotion, which was co-sponsored by PayPal, didn't go exactly as planned. The promotion was originally scheduled to run from November 26 through November 28, but was abruptly pulled from Newegg's website after just a few hours of activity.

Newegg staffers worked the EggXpert forums to calm angry customers and even offered free gifts to those that were dazed and confused by the misinformation and lack of an official response from Newegg.

The wait is over, and Newegg has finally broken its silence on the matter. The company reports that the promotion far exceeded what they expected with roughly 16,000 ordered being taken during the short time the promotion was active. As a result, the funds allocated for the promotion was quickly depleted which led Newegg to end the promotion without warning.

"Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit," said Newegg's Vice President of Merchandising, Bernard Luthi, on EggXpert's homepage.

Luthi went on to say, "Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the "20% off, up to $50" to each customer placing an order using PayPal during that time period."

It appears that as long as your order was placed before 5:30 PST on November 26, you should have no trouble receiving the 20% cash back reward (up to $50). It is unclear, however, who will be footing the bill for the additional purchases: Newegg, PayPal or both.

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Doesnt surprise me either.
By serajadeyn on 12/13/2007 10:07:46 AM , Rating: 2
While I do acknowledge that Newegg is one of the top premiere online retailers of tech goodies, I've always been wary of them. In the past they've been proven to not always clearly mark their sale items, (such as refurbs or open box specials) and a restocking fee on UNOPENED items is just retarded imo. How much did they pay the guy to walk it back to the shelf? $0.25? Get real. I personally believe the only restocking charges should apply to OPEN items that were falsely RMA'd, eg; someone claims a DOA video card. Newegg takes it back, test benches it, finds out it's totally fine. Consumer takes the pinch and Newegg resells it as an openbox item at a discount.

This instance is an indication for my reasoning. It's good that they're trying to work with paypal to make good, but the drastic alteration of the sale period is BBB complaint-worthy. Just my .02

PS-Don't bother downrating me if you think I'm anti-newegg. I'm not, I still shop there regularly and I'm only saying to err on the side of caution when using them.

"We are going to continue to work with them to make sure they understand the reality of the Internet.  A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis
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