the news last week that Newegg's Holiday promotion, which was co-sponsored by
go exactly as planned. The promotion was originally scheduled to run from November
26 through November 28, but was abruptly pulled from Newegg's website after
just a few hours of activity.
Newegg staffers worked the EggXpert forums to calm angry customers and even offered
free gifts to those that were dazed and confused by the misinformation and
lack of an official response from Newegg.
The wait is over, and Newegg has finally broken its silence
on the matter. The company reports that the promotion far exceeded what they
expected with roughly 16,000 ordered being taken during the short time the
promotion was active. As a result, the funds allocated for the promotion was
quickly depleted which led Newegg to end the promotion without warning.
"Unfortunately, some of our valued customers were in
the process of making purchases and still under the impression that the
promotion was in effect, and may have been inconvenienced or not received an
expected benefit," said Newegg's Vice President of Merchandising, Bernard
Luthi, on EggXpert's homepage.
Luthi went on to say, "Newegg prides itself on always
providing the highest level of customer service. Customer satisfaction is our
primary mission. As a result, Newegg will review all purchases made utilizing
PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the
"20% off, up to $50" to each customer placing an order using PayPal during
that time period."
It appears that as long as your order was placed before 5:30
PST on November 26, you should have no trouble receiving the 20% cash
back reward (up to $50). It is unclear, however, who will be footing the bill
for the additional purchases: Newegg, PayPal or both.
quote: at least be gracious enough to give specific facts about your complaints.