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After getting a little egg on the face, Newegg works to ensure that customers receive their 20% cash back bonus

DailyTech broke the news last week that Newegg's Holiday promotion, which was co-sponsored by PayPal, didn't go exactly as planned. The promotion was originally scheduled to run from November 26 through November 28, but was abruptly pulled from Newegg's website after just a few hours of activity.

Newegg staffers worked the EggXpert forums to calm angry customers and even offered free gifts to those that were dazed and confused by the misinformation and lack of an official response from Newegg.

The wait is over, and Newegg has finally broken its silence on the matter. The company reports that the promotion far exceeded what they expected with roughly 16,000 ordered being taken during the short time the promotion was active. As a result, the funds allocated for the promotion was quickly depleted which led Newegg to end the promotion without warning.

"Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit," said Newegg's Vice President of Merchandising, Bernard Luthi, on EggXpert's homepage.

Luthi went on to say, "Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the "20% off, up to $50" to each customer placing an order using PayPal during that time period."

It appears that as long as your order was placed before 5:30 PST on November 26, you should have no trouble receiving the 20% cash back reward (up to $50). It is unclear, however, who will be footing the bill for the additional purchases: Newegg, PayPal or both.

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RE: This doesn't suprise me
By vanka on 12/7/2007 3:48:50 PM , Rating: 2
Same here, I buy all my PC stuff at NewEgg; their commitment to customer service cannot be matched by any other PC retailer/e-tailer. The one time I ever felt screwed (I had placed an order on a Friday afternoon and got it the following Thursday with 3-day shipping) and complained on; I got a response from a NE customer service rep the very next day. The complaint hadn't even posted yet.

After explaining why it took so long for me to receive the order (ordered after their closing time, processed/shipped Monday, received Thursday); he didn't give me the "we didn't do anything wrong, not our problem" line. I was reimbursed for my shipping charges, received a few small gifts, and got $30 credit for my next order; all for something that wasn't NE's fault. They won my repeat business (and most of the people's who take my advice) with that gesture of good will.

Now when I shop for PC stuff and I find some e-tailer based in Brooklyn or who-knows-where that undercuts NE by $5; it's a no-brainer, I go with the company I trust. So, yes, I'm a NE fanboy too.

"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive
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