Print 46 comment(s) - last by serajadeyn.. on Dec 13 at 10:07 AM

After getting a little egg on the face, Newegg works to ensure that customers receive their 20% cash back bonus

DailyTech broke the news last week that Newegg's Holiday promotion, which was co-sponsored by PayPal, didn't go exactly as planned. The promotion was originally scheduled to run from November 26 through November 28, but was abruptly pulled from Newegg's website after just a few hours of activity.

Newegg staffers worked the EggXpert forums to calm angry customers and even offered free gifts to those that were dazed and confused by the misinformation and lack of an official response from Newegg.

The wait is over, and Newegg has finally broken its silence on the matter. The company reports that the promotion far exceeded what they expected with roughly 16,000 ordered being taken during the short time the promotion was active. As a result, the funds allocated for the promotion was quickly depleted which led Newegg to end the promotion without warning.

"Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit," said Newegg's Vice President of Merchandising, Bernard Luthi, on EggXpert's homepage.

Luthi went on to say, "Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the "20% off, up to $50" to each customer placing an order using PayPal during that time period."

It appears that as long as your order was placed before 5:30 PST on November 26, you should have no trouble receiving the 20% cash back reward (up to $50). It is unclear, however, who will be footing the bill for the additional purchases: Newegg, PayPal or both.

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RE: This doesn't suprise me
By fic2 on 12/7/2007 1:00:55 PM , Rating: 5
I have to agree. PayPal sucks. Ebay sucks. I bought a DVD on ebay and was sent a conterfeit. Complained to both paypal and to ebay. Both are still "investigating". I posted a negative review on ebay of the seller. It was taken down.

I would say with 99% certainty that it is newegg going the extra mile.

RE: This doesn't suprise me
By BladeVenom on 12/7/2007 1:59:51 PM , Rating: 2
Complain to the MPAA. Maybe they'll sue the seller or send the FBI after them.

RE: This doesn't suprise me
By Golgatha on 12/7/2007 2:11:16 PM , Rating: 5
No, they only sue their paying customers. No need to go after the real criminals (mass fabricators in China et. al.) when you can just further fleece the folks who pay your salary.

RE: This doesn't suprise me
By RjBass on 12/8/2007 1:15:08 AM , Rating: 2
Well said. I wish I could rate you up more.

RE: This doesn't suprise me
By MADAOO7 on 12/7/07, Rating: -1
RE: This doesn't suprise me
By enlil242 on 12/7/07, Rating: -1
"Well, there may be a reason why they call them 'Mac' trucks! Windows machines will not be trucks." -- Microsoft CEO Steve Ballmer
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