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Print 46 comment(s) - last by serajadeyn.. on Dec 13 at 10:07 AM

After getting a little egg on the face, Newegg works to ensure that customers receive their 20% cash back bonus

DailyTech broke the news last week that Newegg's Holiday promotion, which was co-sponsored by PayPal, didn't go exactly as planned. The promotion was originally scheduled to run from November 26 through November 28, but was abruptly pulled from Newegg's website after just a few hours of activity.

Newegg staffers worked the EggXpert forums to calm angry customers and even offered free gifts to those that were dazed and confused by the misinformation and lack of an official response from Newegg.

The wait is over, and Newegg has finally broken its silence on the matter. The company reports that the promotion far exceeded what they expected with roughly 16,000 ordered being taken during the short time the promotion was active. As a result, the funds allocated for the promotion was quickly depleted which led Newegg to end the promotion without warning.

"Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit," said Newegg's Vice President of Merchandising, Bernard Luthi, on EggXpert's homepage.

Luthi went on to say, "Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the "20% off, up to $50" to each customer placing an order using PayPal during that time period."

It appears that as long as your order was placed before 5:30 PST on November 26, you should have no trouble receiving the 20% cash back reward (up to $50). It is unclear, however, who will be footing the bill for the additional purchases: Newegg, PayPal or both.



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RE: This doesn't suprise me
By Locutus465 on 12/7/2007 12:32:17 PM , Rating: 2
Honstly I'm of the opinion that this is still poorly handled. They promised their customers the sale would run from the 26th to the 28th... Then when they realize how completely they screwed up they just turn around and say "my bad, I guess we'll knock off 2 full days of that and a portion of the first".


RE: This doesn't suprise me
By SanLC504 on 12/7/2007 12:53:40 PM , Rating: 5
If by "they," you mean Newegg, then you are sorely mistaken. This was PayPal's deal, PayPal was going to reimburse 20% up to $50 as long as you paid with PayPal. PayPal told Newegg that it would last three days, not three hours. Newegg wasn't the only one to advertise the promotion. Newegg was probably told by PayPal to spread the word, and they did so through e-mail and web advertisements.

Like I said before on the other page, Newegg didn't have to reimburse anyone. They could've said, "Well, it's PayPal's fault, go knock on their door," much like what PayPal is doing now.

In my experience, Newegg is always ready to go an extra step to make sure the customer is satisfied. PayPal is always ready to freeze your checking accounts if you complain about someone's shady service on eBay. Guess who I'm likely to side with on this argument?


RE: This doesn't suprise me
By fic2 on 12/7/2007 1:00:55 PM , Rating: 5
I have to agree. PayPal sucks. Ebay sucks. I bought a DVD on ebay and was sent a conterfeit. Complained to both paypal and to ebay. Both are still "investigating". I posted a negative review on ebay of the seller. It was taken down.

I would say with 99% certainty that it is newegg going the extra mile.


RE: This doesn't suprise me
By BladeVenom on 12/7/2007 1:59:51 PM , Rating: 2
Complain to the MPAA. Maybe they'll sue the seller or send the FBI after them.


RE: This doesn't suprise me
By Golgatha on 12/7/2007 2:11:16 PM , Rating: 5
No, they only sue their paying customers. No need to go after the real criminals (mass fabricators in China et. al.) when you can just further fleece the folks who pay your salary.


RE: This doesn't suprise me
By RjBass on 12/8/2007 1:15:08 AM , Rating: 2
Well said. I wish I could rate you up more.


RE: This doesn't suprise me
By MADAOO7 on 12/7/07, Rating: -1
RE: This doesn't suprise me
By enlil242 on 12/7/07, Rating: -1
RE: This doesn't suprise me
By tallcool1 on 12/7/2007 1:15:33 PM , Rating: 5
quote:
If by "they," you mean Newegg, then you are sorely mistaken. This was PayPal's deal


It may have been a PayPal promotion, but it was through Newegg. If newegg was advertising the promotion to buy stuff on their site and get discounts for 2 full days (up to $50), they (paypal AND newegg) did not honor that special. Both are accountable IMHO.

It may have been Paypal misleading the public and/or newegg, but newegg doesn't get a free pass on this either. Newegg management should have ensured that paypal would be able to commit to the contract, and if not, then they should pick up the tab for the remaining time on the special, in this case 2 full days. Later, newegg can sue paypal for breach of contract if they so desire.


RE: This doesn't suprise me
By mindless1 on 12/10/2007 10:23:52 PM , Rating: 3
It doesn't matter the tiniest bit whose promotion it was, because it was Newegg that advertised it to entice sales.

Similarly, if Newegg advertisesa product costs $100, it doesn't matter who manufactured the product. Really! It seems the only people sorely mistaken are those that think anything Paypal did matters. Paypal can pull the rug out from under Newegg at any moment and Newegg's resolution is through paypal, while the customer's is through Newegg.

Newegg did have control of what ads ran on their site and their emails. The moment that the funds ran out they had a basic requirement to put up notice and stop Paypal payments until this change in terms had been agreed upon by the customer making the purchase.

The nonsense about "while supplies last" doesn't cut it. You don't go to a store, see a price on a shelf and take it up to the register only to be told "you don' get what we advertised because we just decided we weren't making enough money if we sell it to you now". EVERYTHING is always "while supplies last", whether it be a Newegg deal or putting change into a newspaper machine to get one. Stating a date makes all the difference and that was what Newegg did to it's customers.
Paypal may owe Newegg something, or may not, but Paypal was not selling the product, the discount was a term of the sale, the seller being Newegg.

It's amazing how some people get confused about what is a very simple matter. Term of sale. Period.


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