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Print 46 comment(s) - last by serajadeyn.. on Dec 13 at 10:07 AM

After getting a little egg on the face, Newegg works to ensure that customers receive their 20% cash back bonus

DailyTech broke the news last week that Newegg's Holiday promotion, which was co-sponsored by PayPal, didn't go exactly as planned. The promotion was originally scheduled to run from November 26 through November 28, but was abruptly pulled from Newegg's website after just a few hours of activity.

Newegg staffers worked the EggXpert forums to calm angry customers and even offered free gifts to those that were dazed and confused by the misinformation and lack of an official response from Newegg.

The wait is over, and Newegg has finally broken its silence on the matter. The company reports that the promotion far exceeded what they expected with roughly 16,000 ordered being taken during the short time the promotion was active. As a result, the funds allocated for the promotion was quickly depleted which led Newegg to end the promotion without warning.

"Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit," said Newegg's Vice President of Merchandising, Bernard Luthi, on EggXpert's homepage.

Luthi went on to say, "Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the "20% off, up to $50" to each customer placing an order using PayPal during that time period."

It appears that as long as your order was placed before 5:30 PST on November 26, you should have no trouble receiving the 20% cash back reward (up to $50). It is unclear, however, who will be footing the bill for the additional purchases: Newegg, PayPal or both.



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RE: A little planning??
By FITCamaro on 12/7/2007 12:28:29 PM , Rating: 2
Uh you mean Google Checkout? Buy.com uses it. I wouldn't mind seeing Newegg.com using it either. Probably will, just a matter of time.


RE: A little planning??
By Spuke on 12/7/2007 1:52:13 PM , Rating: 2
If they do, I'll be moving to Google.


RE: A little planning??
By Silverel on 12/7/2007 2:24:47 PM , Rating: 2
Google+Newegg=Giggity giggity.

It'd be nice to have Newegg pop up in their sidebar ads when searching for any kind of hardware. Some of the companies that take up that space will make up for the cost of advertising with a good 10%+ markup. I've often relied on Newegg to give the best bottom line price.


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