Vonage CSR the Next AOL?
December 6, 2007 11:02 AM
comment(s) - last by
Disenchanted with Vonage, annoyed with Comcast. Is there a VOIP carrier that's actually good?
I'm typically the last person on Earth to
bash customer service representative
-- the pay is poor and everyone treats them terribly. I can understand why they're so bitter all the time.
But what Vonage is doing to me is totally inexcusable. There was a time when I would champion Vonage. Why not? The service quality was great and more importantly cheap.
However, things took a dive for Vonage about a year ago. Dropped calls, odd digital tones during my calls, sporadic voicemail. In September my Visual Voicemail stopped working altogether, but someone still charged me $0.25 per transcribe.
In October I decided I had enough. A very polite CSR took my account closure and everything started cordial. It was very obvious that the call center was in India, though I knew the girl was just reading a prompter card. Nothing personal, right?
About 15 minutes into the call the tone changed from "We appreciate your business" to "OK, I'll just get your billing information from the system so we can extend your contract." WHAT?!?
It took me three times to demand that I did not want to upgrade or modify my service. I recently switched my insurance carrier and it took less time than it did to get Vonage just to cancel my service. Even after explaining to her that if she tried to upsell me anything else, I would start telling my friends to cancel their Vonage account as well.
"So would you like to enjoy Vonage for free for the next three months?" was her response.
Incredible. I know
Vonage is on hard times
, but I didn't realize the bottom line is borderline criminally pervasive.
Two months have passed. My new phone carrier, Comcast, is certainly not much better on phone quality. I also have to deal with the 6 to 10 telemarketers per day (half of which are hangups), even though I'm on the Federal DoNotCall list.
Things went from bad to worse, but at least I don't have to deal with Vonage's horrible customer service anymore.
That is, until I noticed the flurry of Vonage emails in my inbox this week. Five unsolicited emails from Vonage to be exact, and I opted-out of all marketing communication from Vonage in October. When I called Vonage to force them to remove my email from its mailer, nobody had any idea what I was talking about.
After calling Vonage's bulk mailer, PM Digital, I was told I can expect my opt-out in up to 10 business days. Would I receive emails between then and now I inquired? "Maybe," were the exact words.
I'm starting to think the actors in all those asinine Vonage commercials are all company employees.
This article is over a month old, voting and posting comments is disabled
just hang up
12/10/2007 12:09:57 AM
anyone ever heard of just hanging up..
"DailyTech is the best kept secret on the Internet." -- Larry Barber
Injunctions Against Vonage Affirmed on Appeal
September 26, 2007, 4:41 PM
Please Cancel My AOL Account
June 21, 2006, 1:04 PM
Latest By Kristopher Kubicki
AMD's New Piledriver Opterons Claim to Match Intel's Performance at Half the Price
November 5, 2012, 4:32 PM
Intel Beats Expectations, Posts $3B USD Profit
October 17, 2012, 11:40 AM
Intel's HDCP DRM Scheme Defeated by a Single Sub-$300 FPGA
November 28, 2011, 10:25 AM
Google Pledges to Defend Partners Against Apple, Microsoft
November 9, 2011, 4:00 PM
Hello AMD Socket G34
July 16, 2008, 5:38 PM
Update: AMD Preps Radeon 4850 Launch for June 25
June 19, 2008, 12:21 PM
Next-gen NVIDIA GeForce Specifications Unveiled
May 20, 2008, 3:52 PM
Newegg Guns for Amazon
April 22, 2008, 12:30 PM
Dodeca-core: The Megahertz Race is Now Officially the Multi-core Race
April 17, 2008, 6:51 PM
NVIDIA, AMD Set to Square Off Once Again This Summer
April 16, 2008, 1:37 PM
Report: AT&T Eyeing $40B DirecTV Purchase
May 1, 2014, 8:00 AM
WebOS Class Action Settlement Costs HP $57 Million
April 1, 2014, 10:22 AM
IBM Workers Strike Over Terms of Deal That Will Have Them Working for Lenovo
March 6, 2014, 9:29 AM
Google Picking Up Artificial Intelligence Company "DeepMind" for $400 Million
January 27, 2014, 9:25 AM
Quick Note: Qualcomm Grabs up Palm, IPAQ, and Bitfone Patent Portfolio from HP
January 24, 2014, 9:18 AM
Verizon Buys Intel Media OnCue Cloud TV assets
January 21, 2014, 10:26 AM
Most Popular Articles
Quick Note: Nokia Devices Now Receiving Windows Phone 8.1 Update
July 15, 2014, 10:42 AM
Microsoft Kills Entertainment Unit, May Shelve Flagship Lumia "McLaren"
July 18, 2014, 7:40 PM
Boeing 777 Malaysian Airlines Flight 17 Crashes in Ukraine
July 17, 2014, 1:00 PM
Tesla Confirms “Model III” EV with 200+ Mile Range, Blames Ford for Missed "SEX"
July 15, 2014, 9:12 PM
FBI Report Suggests That Self-Driving Cars Could Be Used as Rolling Bombs
July 16, 2014, 11:02 AM
Latest Blog Posts
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information