Vonage CSR the Next AOL?
December 6, 2007 11:02 AM
comment(s) - last by
Disenchanted with Vonage, annoyed with Comcast. Is there a VOIP carrier that's actually good?
I'm typically the last person on Earth to
bash customer service representative
-- the pay is poor and everyone treats them terribly. I can understand why they're so bitter all the time.
But what Vonage is doing to me is totally inexcusable. There was a time when I would champion Vonage. Why not? The service quality was great and more importantly cheap.
However, things took a dive for Vonage about a year ago. Dropped calls, odd digital tones during my calls, sporadic voicemail. In September my Visual Voicemail stopped working altogether, but someone still charged me $0.25 per transcribe.
In October I decided I had enough. A very polite CSR took my account closure and everything started cordial. It was very obvious that the call center was in India, though I knew the girl was just reading a prompter card. Nothing personal, right?
About 15 minutes into the call the tone changed from "We appreciate your business" to "OK, I'll just get your billing information from the system so we can extend your contract." WHAT?!?
It took me three times to demand that I did not want to upgrade or modify my service. I recently switched my insurance carrier and it took less time than it did to get Vonage just to cancel my service. Even after explaining to her that if she tried to upsell me anything else, I would start telling my friends to cancel their Vonage account as well.
"So would you like to enjoy Vonage for free for the next three months?" was her response.
Incredible. I know
Vonage is on hard times
, but I didn't realize the bottom line is borderline criminally pervasive.
Two months have passed. My new phone carrier, Comcast, is certainly not much better on phone quality. I also have to deal with the 6 to 10 telemarketers per day (half of which are hangups), even though I'm on the Federal DoNotCall list.
Things went from bad to worse, but at least I don't have to deal with Vonage's horrible customer service anymore.
That is, until I noticed the flurry of Vonage emails in my inbox this week. Five unsolicited emails from Vonage to be exact, and I opted-out of all marketing communication from Vonage in October. When I called Vonage to force them to remove my email from its mailer, nobody had any idea what I was talking about.
After calling Vonage's bulk mailer, PM Digital, I was told I can expect my opt-out in up to 10 business days. Would I receive emails between then and now I inquired? "Maybe," were the exact words.
I'm starting to think the actors in all those asinine Vonage commercials are all company employees.
This article is over a month old, voting and posting comments is disabled
Didn't have any issues
12/6/2007 1:20:47 PM
I didn't have any issues when I canceled back in February. However, I did have the number ported to Cingular and made sure it was working before I canceled service. Not much they can do when they no longer have access to the number.
"If you mod me down, I will become more insightful than you can possibly imagine." -- Slashdot
Injunctions Against Vonage Affirmed on Appeal
September 26, 2007, 4:41 PM
Please Cancel My AOL Account
June 21, 2006, 1:04 PM
Latest By Kristopher Kubicki
Hello AMD Socket G34
July 16, 2008, 5:38 PM
Update: AMD Preps Radeon 4850 Launch for June 25
June 19, 2008, 12:21 PM
Next-gen NVIDIA GeForce Specifications Unveiled
May 20, 2008, 3:52 PM
Newegg Guns for Amazon
April 22, 2008, 12:30 PM
Dodeca-core: The Megahertz Race is Now Officially the Multi-core Race
April 17, 2008, 6:51 PM
NVIDIA, AMD Set to Square Off Once Again This Summer
April 16, 2008, 1:37 PM
NVIDIA CEO: "We're Going to Open a Can of Whoop Ass"
April 10, 2008, 3:12 PM
Ternary Computing Might Make its Big Debut with Quantum Computing
April 6, 2008, 4:12 PM
Lies, Damn Lies and Identity Theft
April 4, 2008, 1:07 PM
The World Mourns the Loss of Arthur C. Clarke
March 18, 2008, 6:11 PM
Google's Gleaming Glass HQ Gets Mountain View Snub, LinkedIn Gets the Love
May 7, 2015, 6:58 AM
Tech's Tax Day Fortunate Few: Qualcomm, Xerox, GE, et al. Pay Little or No Taxes
April 15, 2015, 11:30 AM
LinkNYC Terminals to Blanket New York City With Free WiFi, Free Calls, and Ads
November 17, 2014, 6:50 PM
Microsoft is Open-Sourcing Most of .NET, Adding OS X and Linux Support
November 12, 2014, 8:27 PM
Home Depot Lost 53 Million Emails, Blames Windows, Buys Execs New Macs
November 9, 2014, 5:00 PM
Former NSA Lawyer: If Google, Apple Encrypt User Data, They’ll Wither on the Vine Like Blackberry
November 6, 2014, 12:15 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2016 DailyTech LLC. -
Terms, Conditions & Privacy Information