general consensus is that Rock Band delivers on promises of being the most
ambitious music game to date. Those lucky enough to have a Rock Band bundle are
able to simulate the feeling of playing in a real quartet, that is, until the
included Fender Stratocaster stops working.
Harmonix’s experience in shipping three games bundled with guitar peripherals,
early Rock Band adopters quickly found out that the hardware wasn’t
up to the same standards as the game.
sometimes happens when new products first go into manufacturing, we discovered
an imperfection with the strum bar in an early production run of guitars that
were shipped at launch,” wrote Harmonix in its forums.
“We want to inform you that we have since identified and fixed the issue in all
subsequent production runs of the guitars.”
with guitar issues were directed to EA, Rock Band’s publisher, for the hardware replacement program.
developer also wrote, “Harmonix is dedicated to creating 100% customer
satisfaction and to those of you who've encountered any hardware issues, we are
sorry for the hassle.”
apology and assurance of satisfaction from Harmonix appears to extend beyond
just the developer level. Users who have registered for a replacement guitar
are reporting emails from EA telling them that they will be offering a yet
unnamed EA game for free as compensation for “unacceptably long delay [of
replacement guitars] due to a late shipment from our manufacturer.”
on the game and how it will be delivered are to “follow shortly.”