Print 44 comment(s) - last by MDE.. on Dec 5 at 1:43 PM

Broken "Rock Band" guitarists promised free game

The general consensus is that Rock Band delivers on promises of being the most ambitious music game to date. Those lucky enough to have a Rock Band bundle are able to simulate the feeling of playing in a real quartet, that is, until the included Fender Stratocaster stops working.

Despite Harmonix’s experience in shipping three games bundled with guitar peripherals, early Rock Band adopters quickly found out that the hardware wasn’t up to the same standards as the game.

“As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch,” wrote Harmonix in its forums. “We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars.”

Those with guitar issues were directed to EA, Rock Band’s publisher, for the hardware replacement program.

The developer also wrote, “Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle.”

The apology and assurance of satisfaction from Harmonix appears to extend beyond just the developer level. Users who have registered for a replacement guitar are reporting emails from EA telling them that they will be offering a yet unnamed EA game for free as compensation for “unacceptably long delay [of replacement guitars] due to a late shipment from our manufacturer.”

Details on the game and how it will be delivered are to “follow shortly.”

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RE: Second guitar
By CKDragon on 12/3/2007 3:39:27 PM , Rating: 2
I don't know exactly why they don't work, but Harmonix reps have posted on the announcements that they apologize for the incompatibilities but they use an "open controller standard" and that they are willing to work with any other game guitar manufacturers so that all guitars work with all games.

Of course, I'd bet that Activision would give a response that would similarly blame EA/Harmonix, so maybe it's just stubbornness?

As to why the compatibility differences between GH & RB on the PS3 and Xbox 360 versions, I have no solid information. I'd wager it has something to do with how the wireless PS3 GH3 controllers do not use Sony's Bluetooth but rather require a dongle for wireless while Rock Band's guitars use the regular Bluetooth like the regular PS3 controllers. Still, that seems like something that SHOULD be easily overcome with a little communication.

RE: Second guitar
By Murst on 12/3/2007 3:43:36 PM , Rating: 2
Rockband guitars do not use bluetooth. They use a dongle.

They also use 3 batteries per nite of playing...

RE: Second guitar
By glennpratt on 12/4/2007 10:44:48 AM , Rating: 2
Get rechargeable batteries.

RE: Second guitar
By SirLucius on 12/3/2007 3:51:24 PM , Rating: 2
It seems like both companies would want as much compatibility as possible. They'd generate a lot of crossover that way.

Hopefully they'll get the crossover problem fixed on the PS3 soon. I've already got Guitar Hero and it would be nice if the GH controller would be compatible with Rock Band and vice versa. I can justify dropping more money to pick up Rock Band if I know that I'm essentially getting an extra controller for both games in the process.

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