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Broken "Rock Band" guitarists promised free game

The general consensus is that Rock Band delivers on promises of being the most ambitious music game to date. Those lucky enough to have a Rock Band bundle are able to simulate the feeling of playing in a real quartet, that is, until the included Fender Stratocaster stops working.

Despite Harmonix’s experience in shipping three games bundled with guitar peripherals, early Rock Band adopters quickly found out that the hardware wasn’t up to the same standards as the game.

“As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch,” wrote Harmonix in its forums. “We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars.”

Those with guitar issues were directed to EA, Rock Band’s publisher, for the hardware replacement program.

The developer also wrote, “Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle.”

The apology and assurance of satisfaction from Harmonix appears to extend beyond just the developer level. Users who have registered for a replacement guitar are reporting emails from EA telling them that they will be offering a yet unnamed EA game for free as compensation for “unacceptably long delay [of replacement guitars] due to a late shipment from our manufacturer.”

Details on the game and how it will be delivered are to “follow shortly.”

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well that's cool
By Moishe on 12/3/2007 1:05:31 PM , Rating: 2
I'm glad that they're standing behind their products with decent customer service.

Free replacement is minimum, the free game is a great bonus for having to wait.

RE: well that's cool
By glenn8 on 12/3/2007 1:09:11 PM , Rating: 2
Well that's assuming you get a decent games. Otherwise this is just an opportunity for EA to clear out games no one is buying anyways. :)

RE: well that's cool
By Alexstarfire on 12/3/2007 1:36:20 PM , Rating: 2
I was kind of thinking the same thing. I mean, EA isn't known for there world class games like Blizzard. Getting an EA game is like playing the lottery at best.

RE: well that's cool
By killerroach on 12/3/2007 2:21:08 PM , Rating: 2
Personally I thought Blizzard wasn't so much in making games as digital crack, but to each their own... or, for that matter, Blizzard isn't so much a "maker of games" as they are "maker of a game" anymore.

One could argue that EA, therefore, is experiencing diminishing marginal returns compared to Blizzard in terms of quality :)

RE: well that's cool
By afkrotch on 12/3/2007 3:09:54 PM , Rating: 1
For the past like 3 years, what has Blizzard done? Oh, made WoW. That's it. At least they are finally coming out with Starcraft II.

RE: well that's cool
By Murst on 12/3/2007 3:41:59 PM , Rating: 3
I'd rather wait 3 years for an amazing game (such as Diablo/WC3/SC) than have 50 games released in a year that are all crap.

If I had all the time in the world I'd love to play WoW also... but unfortunately, I don't.

RE: well that's cool
By Alexstarfire on 12/3/2007 5:29:16 PM , Rating: 3
Well, I'm sure we'd all like Diablo 2 and Starcraft quality games every year, but that's just not going to happen. If I have to wait 5 years to get that amazingly awesome game, then so be it.

RE: well that's cool
By murphyslabrat on 12/4/2007 1:25:55 PM , Rating: 2
It doesn't compare in plot/scope, but Portal did just come out...

"The whole principle [of censorship] is wrong. It's like demanding that grown men live on skim milk because the baby can't have steak." -- Robert Heinlein
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