The Plight of an HD DVD Owner
November 18, 2007 1:01 PM
comment(s) - last by
HD DVD, for better or worse
Back in August I
purchased an HD-A20 player from Amazon
, and promptly enjoyed hours of HD Movies. This turned south when one day after powering it on, I was unable to get any sound out of it. After a few minutes of troubleshooting I was able to get it to play Audio from a Music CD, but it would refuse to play Audio from a DVD or HD DVD. Kind of defeats the purpose of the player. I upgraded the firmware and the problem went away, but I was wary of powering it off again, so I left it on non-stop until late October.
The next time I powered up the player, I got no sound, just like before. After spending all weekend trying to fix it I promptly threw in the towel and decided to call Toshiba. They told me to send the unit in and they would fix it. Bummer, I was trying to watch
my copy of
The service center is located in
Massachusetts luckily so it was just a quick trip up the east coast. I did not have a box to ship it in so I cleverly staked out my local Wal-Mart and
picked up the HD-A2 for $98 on that crisp Friday morning
. My intent was to give the HD-A2 to my dad as an early Christmas gift and then use the box to ship my HD-A20 off to service.
It was all for naught when I found myself unable to get a video feed on the HD-A2 so we could set it up. I promptly called Toshiba to obtain a second Service Order number so I could send the HD-A2 up as well. I was able to get to Kinkos in time to make the nightly shipment and just had them pack my HD-A20 since I was again without a box.
My bad luck continued while my players are out for repairs, the 5 free HD DVD’s I had sent in for back in August showed up this week. Perfect timing of course, seeing as I had no means to play them.
As of Today my HD-A2 has arrived and is working, not a bad 5 business day turn around that included shipping up and back. However my HD-A20 seems to have died. Toshiba called me today to inform me it could not be saved. On the bright side, in 5 business days should be arriving a brand spanking new
HD-A30 at no charge straight from Toshiba
. Hopefully it will also include the 2 free movies in the box.
So while my experience with HD DVD so far has had mixed results, I can say for certain that Toshiba's service seems quite excellent on the off chance you do have a problem. The wait to speak to someone ranged from 5-15 minutes, but the representatives were pretty quick to write up a service ticket and give me the information to send the units away.
My rep quoted me a 3 business day repair time and 2 day back through FedEx. Good service that is quite rare in the electronics market today. Kudos Toshiba.
This article is over a month old, voting and posting comments is disabled
Not much more can be said.
11/18/2007 2:47:30 PM
It sucks you had a problem amd it's great that Toshiba took care of it.
My experience thus far has been completely positive. Good to know that if I run into a problem, I can rely on some good service.
RE: Not much more can be said.
11/18/2007 4:01:58 PM
The monitor on my Toshiba Notebook failed (some kind of mold was growing under the surface?). I bought the extended warranty for them (thank goodness) and it was still covered, I shipped it back to them via the UPS store at no cost to me and about a week later, I received my replacement. The screen worked great for several months and was much brighter than my old one... but.... about a month ago I see the early signs of the dark cloud building behind my screen again :(
Toshiba does have excellent RMA service, just wish the product was a bit better built, although Toshiba probably outsourced the production of my P105 notebook, so it may not be directly their fault.
RE: Not much more can be said.
11/19/2007 2:29:44 PM
Here is a fun little fact, all Toshiba Notebooks are repaired at UPS-Supply Chain Solutions in Louisville Kentucky. So they pretty much just shipped it to them selfs.
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