Print 25 comment(s) - last by feraltoad.. on Nov 12 at 3:17 AM

The FTC brings $7.7 million in DNC list violations against six major companies

The U.S. Federal Trade Commission announced that it initiated a crackdown on companies who disregard names on the Federal Do Not Call (DNC) list and actions resulting from the crackdown have been brought against six companies by the U.S. Department of Justice.

These actions have resulted in six settlements with the FTC with the sum total being $7.7 million in civil penalties. The largest settlement was from Craftmatic, the adjustable bed company, after it used a contest to capture phone numbers of entrants. Consumers who entered the contest weren’t told sales calls would be made to the numbers they provided to enter the contest.

Craftmatic allegedly placed tens of thousands of calls to the numbers collected in the contest and complaints alleged the company made millions of abandoned calls to consumers. An abandoned call is when a call is placed to a consumer and the consumer isn't connected to a live representative within two seconds.

Craftmatic has agreed to pay a $4.4 million USD civil penalty to settle the complaint, which is the second largest penalty ever for DNC violations. Alarm company ADT also settled with the FTC for calling numbers on the DNC list for $2 million. Two of its authorized dealers, Alarm King and Direct Security also settled for $20,000 and $25,000 respectively for DNC violations.

Ameriquest Mortgage settled similar allegations for $1 million. Guardian Communications was hit with the largest penalty totaling $7.8 million, but settled with the FTC for only $150,000 because the company couldn’t pay the full amount of the fine. The remainder of the $7.8 million is suspended based on the company's inability to pay.

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RE: Great!
By wordsworm on 11/9/2007 7:49:56 PM , Rating: -1
I used to do telemarketing. I just saw it as the same as TV commercials, but for the telephone. I used to make 'good' money ripping Americans off. They're so scared and paranoid about getting ripped off, that it makes them easy targets. Ironic... luckily for me, I don't have to do that crap any more. But think about it like this: doesn't it irritate you when you're watching a movie on TV at a certain volume, and then a commercial comes on blaring loud? I always thought of my job as being along the same lines.

I always had the gift of sounding like someone they knew. People sometimes mistook me for their son, boyfriend, husband, etc. A lot of salespeople sound like salespeople, so it's easy to hang up on them right away. I sound like a regular person.

I don't know why people talk to telemarketers though... I always just hang up right away. Those idiots who start lecturing me and get angry about being disturbed are funny... we usually give out the phone number to everyone and then we all start to call the same person and broadcast the conversation to the rest of the room. It was always good for a laugh. Being a telemarketer is a tough job - nobody likes doing it.

RE: Great!
By leexgx on 11/10/2007 6:37:12 AM , Rating: 1
all i can say is wanker, i wunder if any one has been shot for working in telemarketing

i probly not going to get rated down for this as its quite true,

can be anoying when it starts,
i have all ready sent legal letter out to one call center not for Selling me stuff but cida ironic, Sales Removle Service ringing me up all the time to remove me from lists..

RE: Great!
By wordsworm on 11/10/2007 10:33:34 AM , Rating: 1
all i can say is wanker, i wunder if any one has been shot for working in telemarketing
I don't know if anyone's been shot for it. I know a janitor who got shot for trying to help someone. He saved the lady's life, but got shot for his effort. Was a really nice guy. You know the stereotype... 2 weeks from retirement, then boom... gone. That's as close to it as I can think.

Those letters people write are kind of funny, especially when dealing with, say, call centers in Montreal which don't have to follow those rules. They can still get busted for fraud, but not for calling people on the 'do not call list.' Take some friendly advice: just don't give your credit card or chequing account number. Don't get angry, don't bother doing pointless things like complaining. It just upsets you and makes the telemarketer on the other end laugh at you. Well, I guess I do remember some people, particularly the ladies, would sometimes cry and go home for the day - some of them take the abuse from prospective customers personally. But really, it's just a lot of stress for you. Really, if the worst thing that happens to you in a day is that a telemarketer interrupted your dinner or game, then consider yourself lucky.

RE: Great!
By mcturkey on 11/11/2007 4:21:58 AM , Rating: 2
I'd be pretty surprised if Canada doesn't have a law specifying that if a company was told not to call a number again that they must comply.

If telemarketing jobs didn't offer as much money as they do, nobody would take them. If I'm in the right mood, I'll irritate the telemarketer to the point where they hang up on me. It doesn't stress me out, it helps me relieve stress to rip these guys a new one. I have absolutely no sympathy for anyone who works that type of job.

RE: Great!
By oldman42 on 11/12/2007 12:56:23 AM , Rating: 2
Wow, you are a salseman to the core aren't you?

I suppose you should consider yourself lucky if all I do is flick your ear for an hour everyday too? Could be worse right? I can think of a hundred reasons why someone should not have the right to "actively" pursue me in my home for a sale, but I can't think of a single one why they should.

Telemarketers should be treated as poorly as is legally possible so that maybe they will reconsider their career choice. It is no more skin off my nose to curse at the putz who's bothering me than it is to be bothered by said putz in the first place.

RE: Great!
By feraltoad on 11/12/2007 3:17:20 AM , Rating: 1
Let's hear more about that heroic Janitor! By stereotype do you mean the LA Police arrived and saved the white woman from the black man who had a gun disguised as a mop by shooting him 97 times or until he was no longer a threat? "He's going for that grenade that looks like Comet!" Or should it be a terrorist for modern times? Anyway, tell the story!

"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer

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