backtop


Print 65 comment(s) - last by Inkjammer.. on Nov 9 at 9:05 PM

The shipping box for the Eee was so small, some buyers received a five-pack instead of a single unit

The Asus Eee PC notebook has been popular in North America thus far, with many retailers having sold their entire stock on the first day of orders. The popular e-tailer Newegg took a misstep above the rest though; apparently, the diminutive size of the Eee has confused Newegg's shipping department. Some buyers who purchased the Eee PC from Newegg ended up not with an individual Eee, but a shipping box of five units.

A posting on the Eeeuser.com forum details the story of an Eeeuser.com member NastyGash who had a box of five Eee's diverted from delivery moments before arriving ... who was then one-upped by several other users, including stampedingchipmunk who posted a picture of his five Eees that had snuck through the system.

Several other buyers have piped up in the thread as well, and it appears that Newegg is proactively reaching out to those who accidentally received more than they expected. So far, those who have posted are reporting that Newegg is offering customer credits and discounts, in addition to paying shipping back and overnight delivery of a single Eee unit.

Perhaps this would explain why so many Newegg buyers wound up with a "backordered" notice instead of a tracking number. But don't despair; the Eee buyers who got five have a heart and are sending them back, so no doubt Newegg will be filling their backorders as soon as possible.


"Legally in the state I live in, I could have kept all 5.  The transaction was completed, and I paid for what I ordered.  Morally however I just couldn't justify it," writes the member AgentEntropy. "Of course I'd rather have kept the 4 extras than the $50, but who wouldn't?"



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: Its newegg!
By superkdogg on 11/6/2007 12:30:14 PM , Rating: 2
I agree with this guy. Newegg has always treated me right, so I'd treat the right too.

However, my idea of treating them right is requesting more than $50 to get their $1600 back on the mistake. Even if I sell two of them and send two back, I'm saving them $800 over what could have happened, so that's a pretty good deal.

Offerring 1/32 of the value as a reward is borderline offensive and would almost imply they don't really care if they get it back (not to mention it literally barely covers the time of re-sealing the box, getting the new shipping sticker in the mail and shipping it back out).

A small reward is like a small tip-it sends a message.


RE: Its newegg!
By Bioniccrackmonk on 11/7/2007 2:24:16 PM , Rating: 2
quote:
However, my idea of treating them right is requesting more than $50 to get their $1600 back on the mistake. Offerring 1/32 of the value as a reward is borderline offensive and would almost imply they don't really care if they get it back ( not to mention it literally barely covers the time of re-sealing the box, getting the new shipping sticker in the mail and shipping it back out ).


You're kidding right? Are you using a stone slab and chisel as your form? Do you have no experience with tape what so ever?

I don't know how UPS/FedEx/USPS works where you are at, but here I just have to take the item in, fill out the form, they box it up and ship it out. In and out in 5 minutes, 10 if I take the time to chat with the person behind the counter. Also, even though it doesn't say it in the article, I am sure Newegg is still paying for the shipping plus giving you $50 for being honest, big word, but it still exsists.

I know what you are going to say though, they shipped it to me so I don't have to return it if I don't want to. This is very true, but by doing so you join the ranks of every one else on this planet that makes the world the way it is because it is all about me, me, me, me, me, me, me and me. I am sure I will see you on TV this Christmas playing the role of Mr. Scrooge.

quote:
I agree with this guy. Newegg has always treated me right, so I'd treat the right too.


I can't believe you started out with this and then went on your capitalist rant about how they should give you a ton of money for a shipping error that you didn't pay for to begin with.


"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad











botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki