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Print 65 comment(s) - last by Inkjammer.. on Nov 9 at 9:05 PM

The shipping box for the Eee was so small, some buyers received a five-pack instead of a single unit

The Asus Eee PC notebook has been popular in North America thus far, with many retailers having sold their entire stock on the first day of orders. The popular e-tailer Newegg took a misstep above the rest though; apparently, the diminutive size of the Eee has confused Newegg's shipping department. Some buyers who purchased the Eee PC from Newegg ended up not with an individual Eee, but a shipping box of five units.

A posting on the Eeeuser.com forum details the story of an Eeeuser.com member NastyGash who had a box of five Eee's diverted from delivery moments before arriving ... who was then one-upped by several other users, including stampedingchipmunk who posted a picture of his five Eees that had snuck through the system.

Several other buyers have piped up in the thread as well, and it appears that Newegg is proactively reaching out to those who accidentally received more than they expected. So far, those who have posted are reporting that Newegg is offering customer credits and discounts, in addition to paying shipping back and overnight delivery of a single Eee unit.

Perhaps this would explain why so many Newegg buyers wound up with a "backordered" notice instead of a tracking number. But don't despair; the Eee buyers who got five have a heart and are sending them back, so no doubt Newegg will be filling their backorders as soon as possible.


"Legally in the state I live in, I could have kept all 5.  The transaction was completed, and I paid for what I ordered.  Morally however I just couldn't justify it," writes the member AgentEntropy. "Of course I'd rather have kept the 4 extras than the $50, but who wouldn't?"



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RE: Its newegg!
By afkrotch on 11/6/2007 11:54:57 AM , Rating: 3
Ya...1st line is false. I've been screwed on shipping costs.

I was going to place an order for 4 rounded ide cables. The shipping cost was double that of the items. I emailed them to see if I could get some type of discount or something, as it clearly was a huge error. They told me to place the order and give them an email back with the order number.

Did that, never got the shipping cost reduced. Instead, got an email from some other Newegg support person about not giving any shipping discount. Now...I don't buy small items from Newegg. I order it through FrozenCPU. A little more costly on the item, but I don't get anal raped on shipping.

It's freaking USPS Priority mail. WTF!


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