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Print 65 comment(s) - last by Inkjammer.. on Nov 9 at 9:05 PM

The shipping box for the Eee was so small, some buyers received a five-pack instead of a single unit

The Asus Eee PC notebook has been popular in North America thus far, with many retailers having sold their entire stock on the first day of orders. The popular e-tailer Newegg took a misstep above the rest though; apparently, the diminutive size of the Eee has confused Newegg's shipping department. Some buyers who purchased the Eee PC from Newegg ended up not with an individual Eee, but a shipping box of five units.

A posting on the Eeeuser.com forum details the story of an Eeeuser.com member NastyGash who had a box of five Eee's diverted from delivery moments before arriving ... who was then one-upped by several other users, including stampedingchipmunk who posted a picture of his five Eees that had snuck through the system.

Several other buyers have piped up in the thread as well, and it appears that Newegg is proactively reaching out to those who accidentally received more than they expected. So far, those who have posted are reporting that Newegg is offering customer credits and discounts, in addition to paying shipping back and overnight delivery of a single Eee unit.

Perhaps this would explain why so many Newegg buyers wound up with a "backordered" notice instead of a tracking number. But don't despair; the Eee buyers who got five have a heart and are sending them back, so no doubt Newegg will be filling their backorders as soon as possible.


"Legally in the state I live in, I could have kept all 5.  The transaction was completed, and I paid for what I ordered.  Morally however I just couldn't justify it," writes the member AgentEntropy. "Of course I'd rather have kept the 4 extras than the $50, but who wouldn't?"



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RE: doubtful
By rushfan2006 on 11/5/2007 4:54:46 PM , Rating: 2
Nah as unbelieveable as it may seem I do believe that if a company makes such an error as newegg you as the customer (pending you a) have a receipt for at least the one you ordered and b) you paid for at least the one you ordered) aren't under any legal consequence to return them. However you have to have some kind of documentation (that's why I say keep the receipt / packing slip) to proof yourself.

But then its a pretty dense person who throws out a receipt for such thigns as electronics (because of the whole repair thing).

Now the one place I do know that you are at fault and can even be charged with a crime for a "company's mistake" if you don't fess up -- a bank.

If a bank (in the US anyway) makes an error and accidentally credits you more money in your savings or checking account and you try to take the money out fast and then don't report it. If their audit (and they will audit) discovers what you did - you can face some serious jail time.


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