Print 65 comment(s) - last by Inkjammer.. on Nov 9 at 9:05 PM

The shipping box for the Eee was so small, some buyers received a five-pack instead of a single unit

The Asus Eee PC notebook has been popular in North America thus far, with many retailers having sold their entire stock on the first day of orders. The popular e-tailer Newegg took a misstep above the rest though; apparently, the diminutive size of the Eee has confused Newegg's shipping department. Some buyers who purchased the Eee PC from Newegg ended up not with an individual Eee, but a shipping box of five units.

A posting on the forum details the story of an member NastyGash who had a box of five Eee's diverted from delivery moments before arriving ... who was then one-upped by several other users, including stampedingchipmunk who posted a picture of his five Eees that had snuck through the system.

Several other buyers have piped up in the thread as well, and it appears that Newegg is proactively reaching out to those who accidentally received more than they expected. So far, those who have posted are reporting that Newegg is offering customer credits and discounts, in addition to paying shipping back and overnight delivery of a single Eee unit.

Perhaps this would explain why so many Newegg buyers wound up with a "backordered" notice instead of a tracking number. But don't despair; the Eee buyers who got five have a heart and are sending them back, so no doubt Newegg will be filling their backorders as soon as possible.

"Legally in the state I live in, I could have kept all 5.  The transaction was completed, and I paid for what I ordered.  Morally however I just couldn't justify it," writes the member AgentEntropy. "Of course I'd rather have kept the 4 extras than the $50, but who wouldn't?"

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RE: doubtful
By aharris on 11/5/2007 2:29:09 PM , Rating: 2
Doesn't matter. FOB Shipping Point - standard practice in e-commerce and determined in North America by which party pays for shipping - means the shipment is the buyer's responsibility as soon as it's placed on the truck for delivery. i.e. as soon as the shipment leaves the seller's Shipping Point, the buyer owns the product.

While this is true, I couldn't morally justify keeping the 4 extras >_<.

RE: doubtful
By Gul Westfale on 11/5/2007 2:52:58 PM , Rating: 1
i couldn't justify keeping the 4 extra ones either. i'd give them to my friends.

RE: doubtful
By awer26 on 11/5/2007 4:27:01 PM , Rating: 2
How do you know it wasn't sent FOB Destination making it Newegg's until delivered? This is the way UPS and FedEx work, which is why only the seller can cancel shipment while in transit or place a tracer on the shipment.

RE: doubtful
By mindless1 on 11/5/2007 5:22:54 PM , Rating: 2
A clarification should be made, that "who pays for shipping" really means "who initiates, orders the shipping with the shipper and makes payment directly to that shipper.

In other words you pay newegg a shipping charge for a product but it is still their responsibility to get the product to your door intact and/or into your hands if signature is required.

This mixup in sending several units is a bit confusing though, I'd have thought their system would catch that it weighed multiple times as much as it was supposed to. Maybe that's where the problem originated, that they had weight/carton in the field where weight/unit was supposed to be.

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