Comcast Hammers Users; Woman Hammers Comcast -- Literally
October 20, 2007 1:27 AM
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Mona Shaw, pictured here with her claw hammer, is a vigilante, much like Batman. While Batman has batterangs, she uses her claw hammer to fight injustice.
(Source: Associated Press)
Some new developments may be of interest to Comcast's many customers
75-year-old woman Mona "The Hammer" Shaw took her frustration against Comcast out in a vigilante-style attack.
Following an American tradition of outlaw vigilantism against business and legal wrongdoing Shaw demolished a Comcast store in Manassas, Virginia. The Dillinger Gang, Stephanie St. Clair and Junior Johnson would be proud.
Shaw, frustrated by poor service, went with her husband to the local store to speak with a customer service manager. The customer service representative (CSR) told them a manger would be with them shortly and directed them to a bench outside.
After two hours with no word, the representative came outside and announced that the manager had left for the day and thanked the Shaws for their trouble.
Mona Shaw described her outrage as, "They thought just because we're old enough to get Social Security that we lack both brains
After stewing about the humiliating experience over the weekend, Mona on Monday took her husband's claw hammer and journeyed back to the Comcast store.
She charged into the office and laid a powerful hammer stroke upon the CSR's keyboard; two more shots razed the monitor. By the time the police had arrived, Shaw had also taken her hammer to a telephone.
Shaw was then handcuffed by police. After experiencing high blood pressure, a rescue team was called and she was transported away on a litter.
She said of Comcast, "What a bunch of sub-moronic imbeciles."
Shaw was let off lightly, receiving a three-month suspended sentence for disorderly conduct, a $345 fine in restitution and a court-ordered year-long ban from appearing in the Comcast office.
Beth Bacha, a vice president for Comcast, was unapologetic about Mona Shaw's bad experience. "Truly a unique and inappropriate situation, nothing justifies this sort of dangerous behavior," said Bacha.
The police said their had been other calls from the Comcast office previously, but would not elaborate on details.
Neighbors described Mona Shaw and her husband as pleasant, even-temepered people.
The incident reports a growing feeling of discontent about the poor quality of service received from ISPs, as detailed in a
on the state of broadband, here at
This article is over a month old, voting and posting comments is disabled
10/22/2007 6:28:15 AM
I'm an IT professional, and if I went to the office of my local ISP, and waited 2 hours for the manager, only to be told he has gone home, I would do the same.
But I might use a bigger hammer.
There is no excuse for bad service. I applaud her actions, but I regret that she was fined for them. At least the publicity against Comcast will help though.
"Folks that want porn can buy an Android phone." -- Steve Jobs
American Broadband: Pathetic and Disgraceful
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