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Mona Shaw, pictured here with her claw hammer, is a vigilante, much like Batman. While Batman has batterangs, she uses her claw hammer to fight injustice.  (Source: Associated Press)
Some new developments may be of interest to Comcast's many customers

75-year-old woman Mona "The Hammer" Shaw took her frustration against Comcast out in a vigilante-style attack.

Following an American tradition of outlaw vigilantism against business and legal wrongdoing Shaw demolished a Comcast store in Manassas, Virginia.  The Dillinger Gang, Stephanie St. Clair and Junior Johnson would be proud.

Shaw, frustrated by poor service, went with her husband to the local store to speak with a customer service manager.  The customer service representative (CSR) told them a manger would be with them shortly and directed them to a bench outside.

After two hours with no word, the representative came outside and announced that the manager had left for the day and thanked the Shaws for their trouble.

Mona Shaw described her outrage as, "They thought just because we're old enough to get Social Security that we lack both brains and backbone."

After stewing about the humiliating experience over the weekend, Mona on Monday took her husband's claw hammer and journeyed back to the Comcast store.

She charged into the office and laid a powerful hammer stroke upon the CSR's keyboard; two more shots razed the monitor.  By the time the police had arrived, Shaw had also taken her hammer to a telephone.

Shaw was then handcuffed by police.  After experiencing high blood pressure, a rescue team was called and she was transported away on a litter.

She said of Comcast, "What a bunch of sub-moronic imbeciles."

Shaw was let off lightly, receiving a three-month suspended sentence for disorderly conduct, a $345 fine in restitution and a court-ordered year-long ban from appearing in the Comcast office.

Beth Bacha, a vice president for Comcast, was unapologetic about Mona Shaw's bad experience. "Truly a unique and inappropriate situation, nothing justifies this sort of dangerous behavior," said Bacha.

The police said their had been other calls from the Comcast office previously, but would not elaborate on details.

Neighbors described Mona Shaw and her husband as pleasant, even-temepered people.

The incident reports a growing feeling of discontent about the poor quality of service received from ISPs, as detailed in a major article on the state of broadband, here at DailyTech.


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My Hero!
By Martimus on 10/20/2007 3:57:57 PM , Rating: 5
She is my hero!

It is funny, because if I didn't hear about the company that she did this to, I would think she is over the top crazy. Since it is Comcast, and I have dealt with their "customer service" for years, this somehow seems like a perfectly reasonable thing that she did.




RE: My Hero!
By Polynikes on 10/20/2007 9:03:53 PM , Rating: 3
I agree. Just imagine if customers banded together. I know there are a lot of people out there who would've liked to do the same thing. (I did when I had no choice but Comcast for high-speed internet service when I lived in NC.) Riots really help get your point across and spur change.


RE: My Hero!
By Tedtalker1 on 10/21/2007 2:30:53 AM , Rating: 2
The snooty Comcrap customer service will drive a person to that for sure.I wish FiOS was available where I live as I would love to give those sheisters a piece of my mind when I cancel.


RE: My Hero!
By Polynikes on 10/22/2007 2:12:52 PM , Rating: 2
Luckily I have Time Warner's Road Runner service now, which has been totally free of interference, but I too would LOVE to have FiOS, too.


RE: My Hero!
By murphyslabrat on 10/22/07, Rating: 0
"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad

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