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Mona Shaw, pictured here with her claw hammer, is a vigilante, much like Batman. While Batman has batterangs, she uses her claw hammer to fight injustice.  (Source: Associated Press)
Some new developments may be of interest to Comcast's many customers

75-year-old woman Mona "The Hammer" Shaw took her frustration against Comcast out in a vigilante-style attack.

Following an American tradition of outlaw vigilantism against business and legal wrongdoing Shaw demolished a Comcast store in Manassas, Virginia.  The Dillinger Gang, Stephanie St. Clair and Junior Johnson would be proud.

Shaw, frustrated by poor service, went with her husband to the local store to speak with a customer service manager.  The customer service representative (CSR) told them a manger would be with them shortly and directed them to a bench outside.

After two hours with no word, the representative came outside and announced that the manager had left for the day and thanked the Shaws for their trouble.

Mona Shaw described her outrage as, "They thought just because we're old enough to get Social Security that we lack both brains and backbone."

After stewing about the humiliating experience over the weekend, Mona on Monday took her husband's claw hammer and journeyed back to the Comcast store.

She charged into the office and laid a powerful hammer stroke upon the CSR's keyboard; two more shots razed the monitor.  By the time the police had arrived, Shaw had also taken her hammer to a telephone.

Shaw was then handcuffed by police.  After experiencing high blood pressure, a rescue team was called and she was transported away on a litter.

She said of Comcast, "What a bunch of sub-moronic imbeciles."

Shaw was let off lightly, receiving a three-month suspended sentence for disorderly conduct, a $345 fine in restitution and a court-ordered year-long ban from appearing in the Comcast office.

Beth Bacha, a vice president for Comcast, was unapologetic about Mona Shaw's bad experience. "Truly a unique and inappropriate situation, nothing justifies this sort of dangerous behavior," said Bacha.

The police said their had been other calls from the Comcast office previously, but would not elaborate on details.

Neighbors described Mona Shaw and her husband as pleasant, even-temepered people.

The incident reports a growing feeling of discontent about the poor quality of service received from ISPs, as detailed in a major article on the state of broadband, here at DailyTech.


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Good for you!
By Nik00117 on 10/20/2007 2:30:46 PM , Rating: 2
I think I may do that one day, it'd be a great laugh is what it would be. Take a sledge hammr though, smash up the mointor keyboard then run amok in the store when ploice arrive drop the hammer and go "i've had my fun"




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