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Competition reaps rewards for users and more manufacturers are now offering lifetime warranties

PowerColor today announced that it would start issuing lifetime warranties across the board for all of its X1900 series graphics products that are manufactured after January, 24, 2006. The program is designed to guarantee workmanship and manufacturing quality.

PowerColor will provide a lifetime warranty to the original purchaser of each retail product that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product.

The lifetime warranty program encompasses the following:
  • PC Lifetime Warranty applies to all X1900 series retail Graphics Card
  • Product must be with no physical damage to the PCB, GPU/chipset, or components
  • Product must in retail package and have been registered with PowerColor
  • Offer is only valid in the USA and Canada
PowerColor says that it will replace or repair a defective video card but no refund will be offered and will be honored on a first come first basis and is limited to available quantity. Shipping will be at the cost of the card owner.

We briefly spoke to Chrissy Chang, Marketing Communications Manager for PowerColor and she stated that "we're doing this to show appreciation to our customers who have been supporting us over the years. There are many good choices for graphics cards available but there wasn't a good support program for users. We understand that stability and quality are at the top of our customers' concerns list and want to continue providing the best customer support and services for our customers long after they have purchased their PowerColor products."

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What Lifetime?
By phantasm10 on 2/16/2006 7:30:46 PM , Rating: 2
Last time I tried to take advantage of a lifetime warranty, I found out "lifetime" was the product cycle. The card had been discontinued so I couldn't get it repaired or replaced.




RE: What Lifetime?
By PLaYaHaTeD on 2/16/2006 7:47:59 PM , Rating: 2
quote:
PowerColor says that it will replace or repair a defective video card but no refund will be offered and will be honored on a first come first basis and is limited to available quantity.


based on this quote, i would say the pathetic definition of lifetime you described is right on the money. What a gimmic.


RE: What Lifetime?
By feraltoad on 2/16/2006 7:59:40 PM , Rating: 2
Thats garbage. I RMAd a PNY card last year a ti4200 4x, and they sent me a new card. Their cards might be overpriced but when they honor the lifetime warranty you get your money back since gaming card lasts a LONG time in other machines for people who don't game cuz they're so far ahead of the curve compared to lowend/integrated graphics. I've had a powercolor 9700 pro and after that I wouldn't consider buying a PwrClr card unless it was wayyyy cheaper than the competition just becuz they competition can usually o/c at least a lil bit, but now I won't for lying 2!


RE: What Lifetime?
By TheLiberalTruth on 2/16/2006 8:33:46 PM , Rating: 3
Yikes. A friend of mine had a video card go bad once, he sent it back to newegg, but they had stopped carrying the card, so they sent him a better one. I guess you can't count on the manufacturer to back up the product they make, but you can trust newegg. :P


RE: What Lifetime?
By reactor on 2/16/2006 10:07:29 PM , Rating: 2
"I guess you can't count on the manufacturer to back up the product they make, but you can trust newegg"

Not exactly, my old MSI ti 4600 died on me, I RMA'd it and got a 5900 back. (This was when the fx was the top nvidia card).


RE: What Lifetime?
By fhornmikey on 2/16/2006 10:44:42 PM , Rating: 2
Well, although the FX series did indeed suck horribly, they did try to send you what "should" have been a better card by industry standards. Still sucks though, I would've cried to see my GeForce 4 TI replaced by a piddly FX series GPU... sometimes life doesn't work out for the best I suppose.


HDCP warranty?
By Eris23007 on 2/16/2006 6:49:36 PM , Rating: 2
Wonder if this will address the issue of HDCP compatibility mentioned in the recent Anandtech article (i.e. warranty fix as/if necessary to ensure cards labeled to support HDCP will actually do so...)




And this is a step forward?
By Hulk on 2/16/2006 8:44:54 PM , Rating: 2
A few years ago ATI had lifetime warranties on all of it's video cards.


RE: And this is a step forward?
By Googer on 2/17/2006 2:34:54 AM , Rating: 2
That's because people were abusing the warrenties. Does anyone remember that little rant I posted about "RMA Abuse" a while ago? People laughed at me and thought I was nuts, but ATI, Crucial, and many other companies have ditched those because as the Guy at crucial told me last week people were breaking stuff on purpose to get a new card. Now Crucial comes with a one year warrenty in place of that nice lifetime warrenty I got with my 9700 PRO.


RE: And this is a step forward?
By Googer on 2/17/2006 2:37:28 AM , Rating: 2
RMA abuse is part of the reason why a high end video card now costs $500-750 when a high end card a few years ago was (at the time an astronomical) $330 for a 9700 PRO. Thanks to all who abuse the system!


RE: And this is a step forward?
By tjr508 on 2/17/2006 4:16:38 AM , Rating: 2
Ya because they really cost $350 to make after R&D and they give at least one away for every one that they sell.

OK


Nice to meet you number 2
By tjr508 on 2/17/2006 4:14:31 AM , Rating: 2
Sounds like EVGA
Only
a. EVGA does not require a defect. You can pretty much fry the thing.
b. EVGA doesn't make you pay for a bundle of two year old games that if you wanted to play them you woulda baught them two years ago. If an evga card comes bundled with a game (never more than 1). It is a new one and you always have the option of saving $30 and opting for just the card and accessories.
c. EVGA has looser registration rules.

Of course a lifetime is a little excessive for something that is sure to be garbage in less than a decade, but the only excluding physical dammage clause is awsome imho.




too bad...
By MrHealer on 2/17/2006 10:56:32 AM , Rating: 2
a nice program; too bad it doesn't make up for screwing me so many years ago...still won't buy powercolor because of it.

http://www.sudhian.com/showdocs.cfm?aid=313&pid=11...




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