A recent correspondence between DailyTech and Digitimes leaves everyone "scratching their heads"

I don't usually post emails from other editors, but this one was just too good to pass up.  The following is a correspondance between DailyTech and Digitimes after DailyTech published a rebuttal to a Digitimes article claiming tens of thousands of Radeon HD 2600 and 2400s had been recalled.
Hi Chris

You seem to have gotten your wires crossed with this article.

The reports Digitimes made had nothing to do with the UVD (that was an unrelated article), the issue (as it said in the reports) was that the cards were unstable and needed a BIOS update to correct them.

It's no wonder your anonymous sources were left scratching their heads if you were asking them about an issue that no one is reporting as existing. Perhaps if you go back and ask them about the correct problem you will have more luck.

I hope you or your editors will revisit this article soon, we stand by our original report.


Ricky Morris

To this email I replied with the following:
Hi Ricky,

I believe you writers have taken several liberties in the article in question.

AMD’s most recent errata calls for two bugs in the most recent A13 silicon (A14 was shipped to manufacturers): UVD failure and a reported hang during 3D Mark. These two errata are intertwined and fixed with the same BIOS update.  If the defect that Ms. Chen and Mr. Tsai documented is completely different, then it’s the first anyone at AMD or any of the AIB partners have heard about it. 

According to the Digitimes article:
“The issue was not only encountered by small makers, Asustek Computer, Micro-Star International (MSI) and Gigabyte Technology all experienced the problem too, noted the sources.”
All three of these manufacturers confirmed that they have not found defective ASICs in their inventories.  In addition, all three confirmed that no Digitimes employee ever inquired them about any recalls – at least not through any of the employees they probed, which I understood was a lot.
“One first-tier maker has recalled over 20,000-30,000 units already, noted the sources.”
In addition to the fact that those 3 top-tier guys denying that any recall is in place, an AMD rep reached out to me to mention that this statement was also completely untrue.  I believe the word “fraudulent” was used.
“It is believed that most of the defective cards are still in the channel or on their way back to the makers with only a small number of having already been purchased by consumers, noted the vendors.”
When I inquired about this point, specifically, my contact mentioned the Acer / UVD point demonstrated in Mr. Ram’s article.

A memo forwarded from AMD to all of its APAC add-in partners follows, with an attachment of the Digitimes article cited on DailyTech:

Last week an article appeared claiming that AMD shipped UVD-disabled Radeon HD 2400 to some of our customers. Please review the statement below and feel free to use this with your customers to assure them that *all* Radeon HD 2400 and 2600 products they receive are 100% UVD enabled.
“We can confirm that all shipping ATI Radeon HD 2400s and ATI Radeon HD 2600s have working UVD functionality.  We are shipping a number of HD 2400 A13s and their UVD functionality is enabled in the August Catalyst driver drop.  All of the remaining HD 2400s, and all of the HD 2600s, have UVD support in the current driver.”
It’s certainly a possibility that AMD and these manufacturers have all colluded to spread disinformation about the topic at hand, but given the inaccuracies of other reports by Ms. Chen and Mr. Tsai I’m going to stick with the advice of Hanlon for this one.

Kristopher Kubicki

Scraching their heads, indeed.

"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan
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