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Reports claiming that defective Radeons surfaced at top-tier manufacturers prove false

A recent article from DigiTimes had many graphics partners pointing a finger at AMD for several thousand potentially faulty Radeon HD 2600 and HD 2400 products.  Specifically, DigiTimes claimed “One first-tier maker has recalled over 20,000-30,000 units already, noted the sources.”

Although the article stated that Asustek Computers, Micro-Star International (MSI) and Gigabyte Technology all experienced a problem with improperly flashed cards, all three manufacturers have since denied the existence of any such defect.

Several product managers and engineers were left scratching their heads when confronted about receiving batches of faulty Radeon HD parts.  ASUS representatives, speaking on the condition of anonymity, claim that no journalists inquired to the company about faulty Radeon-series graphic adaptors, and that the company has not found a single defective in its inventory.

When approached as to the nature of the defect, a Taiwanese graphics adaptor engineer stated, “ATI did deliver some chips without UVD to Acer for one of its projects and that’s it.  All chips delivered to other OEM and ODM has the UVD enabled.” Universal Video Decoder, or UVD, is a hardware acceleration unit found on the Radeon HD 2600 and 2400 graphics processors.

That same engineer suspects Acer is where the notion of a defect or recall may have occurred.

Acer, the world’s fourth largest branded PC vendor occasionally orders one-off products from its suppliers. Since the parts were ordered without UVD support it one would be hard pressed to consider them defective.  Acer’s OEM partners include ECS and Asustek.
MSI and Gigabyte have no knowledge of receiving either products without hardware UVD support or defective ROMs. Both companies went on to say that internal testing of the HD 2K-series has not shown problems related to UVD support.

A Gigabyte official spoke to DailyTech on the record with regard to the defect report.  “We can confirm that all shipping AMD Radeon HD 2400s and ATI Radeon HD 2600s have working UVD functionality,” he stated. “We are shipping a number of HD 2400 A13s and their UVD functionality is enabled in the August Catalyst driver drop.  All of the remaining HD 2400s, and all of the HD 2600s, have UVD support in the current driver.”

One AMD engineer, also speaking on terms of anonymity, claim that there are no cards in the channel with a UVD problem and they are unaware of faulty products leaving the factory.  "Any report claiming that defective HD 2600 and 2400 [cards] are recalled in the channel is completely untrue."

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I thought acer didn't make computers...?
By lompocus on 8/8/2007 11:50:13 PM , Rating: 2
Do they really make then, besides the low-low end laptops? Afaik i've only ever seen acer displays.

By Flunk on 8/9/2007 12:00:14 AM , Rating: 2
They have a whole line of notebooks from low to high end. They might just not sell them where you live.

By oab on 8/9/2007 1:08:09 AM , Rating: 2
In North America, Acer has a whole line of desktops (aspire series) and laptops (aspire and travelmate series) both from the low to high end, with the desktops focusing on the lower end, leaving the "high end" to HP/Dell in the retail sector.

They also have monitors, and re-badged brands of optical drives, with other things that they sell as well. I think they sell TVs as well, but don't quote me on that.

By giantpandaman2 on 8/9/2007 2:18:49 AM , Rating: 2
By Korvon on 8/9/2007 5:11:39 PM , Rating: 2
Acer makes some good quality laptops, every customer of mine that has purchased one has loved them. The support kicks dells butt, one major reason is their call center is in Texas and not india. :P

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