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iPhone customer is upset with Apple over the lack of a user-replaceable battery

The iPhone has been parading through news headlines ever since its early January unveil at MacWorld 2007. When the bulk of the tech press was roaming around Las Vegas totally underwhelmed by the Consumer Electronics Show, Apple was spilling the beans on a product that had been long rumored.

During its unveil, Apple went over the bulk of the iPhone's features and reporters were quick to point out its deficiencies. A few minuses that were harped upon with regards to the iPhone included its lack of a physical keyboard and its sealed battery.

The lack of a physical keyboard has been overcome by many iPhones users who have become accustomed to the on-screen alternative, but many still harp on the lack of a user-replaceable battery.

Apple claims that the iPhone's battery is good for 400 charge/discharge cycles. The design specifications for the iPhone note that the battery will retain 80 percent of its charge after 400 cycles have been exhausted.

For those that weren't satisfied with 400 charge cycles or experience greatly diminished battery life, Apple announced its $85.95 battery replacement program. Under the program, customers would pay $79 plus $6.95 shipping in the event of an iPhone battery failure. And considering that users would be without an iPhone a week or more for repairs, Apple also announced that it would rent an iPhone ($29) to those who couldn't be without a phone.

iPhone users now have a cheaper option with AppleCare coverage. AppleCare extends the iPhone's warranty from one year to two years and is available for $69.

One iPhone customer wasn't happy at all with the iPhone's battery life or the two alternatives to replacing a defective battery and filed a class-action lawsuit against Apple as a result. In the suit, Jose Trujillo claims that:

Unknown to the Plaintiff, and undisclosed to the public, prior to purchase, the iPhone is a sealed unit with its battery soldered on the inside of the device so that it cannot be changed by the owner.

The suit goes on state:

The battery enclosed in the iPhone can only be charged approximately 300 times before it will be in need of replacement, necessitating a new battery annually for owners of the iPhone.

To the first point; the fact that the battery was not replaceable was disclosed to the public from the very beginning and is nothing new. Secondly, the suit claims that the iPhone battery can only be charged for 300 times before it needs replacement. Apple clearly states that the iPhone’s battery will retain 80 percent capacity even after its design specifications of 400 cycles.

The full text of the complaint can be viewed at Gizmodo, but it's doubtful that the suit will gain much traction in court.



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Screw Apple
By mindless1 on 7/31/2007 12:59:34 AM , Rating: 2
It's about time companies stopped acting like their product is only meant to work as spec'd for a year or so. Let them feel it in their pockets, it is ridiculous in this day and age that a product needs a ~ $80+ replacement part within 30 months. If nothing else, technology was supposed to make life EASIER, not more of a PITA.




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