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iPhone customer is upset with Apple over the lack of a user-replaceable battery

The iPhone has been parading through news headlines ever since its early January unveil at MacWorld 2007. When the bulk of the tech press was roaming around Las Vegas totally underwhelmed by the Consumer Electronics Show, Apple was spilling the beans on a product that had been long rumored.

During its unveil, Apple went over the bulk of the iPhone's features and reporters were quick to point out its deficiencies. A few minuses that were harped upon with regards to the iPhone included its lack of a physical keyboard and its sealed battery.

The lack of a physical keyboard has been overcome by many iPhones users who have become accustomed to the on-screen alternative, but many still harp on the lack of a user-replaceable battery.

Apple claims that the iPhone's battery is good for 400 charge/discharge cycles. The design specifications for the iPhone note that the battery will retain 80 percent of its charge after 400 cycles have been exhausted.

For those that weren't satisfied with 400 charge cycles or experience greatly diminished battery life, Apple announced its $85.95 battery replacement program. Under the program, customers would pay $79 plus $6.95 shipping in the event of an iPhone battery failure. And considering that users would be without an iPhone a week or more for repairs, Apple also announced that it would rent an iPhone ($29) to those who couldn't be without a phone.

iPhone users now have a cheaper option with AppleCare coverage. AppleCare extends the iPhone's warranty from one year to two years and is available for $69.

One iPhone customer wasn't happy at all with the iPhone's battery life or the two alternatives to replacing a defective battery and filed a class-action lawsuit against Apple as a result. In the suit, Jose Trujillo claims that:

Unknown to the Plaintiff, and undisclosed to the public, prior to purchase, the iPhone is a sealed unit with its battery soldered on the inside of the device so that it cannot be changed by the owner.

The suit goes on state:

The battery enclosed in the iPhone can only be charged approximately 300 times before it will be in need of replacement, necessitating a new battery annually for owners of the iPhone.

To the first point; the fact that the battery was not replaceable was disclosed to the public from the very beginning and is nothing new. Secondly, the suit claims that the iPhone battery can only be charged for 300 times before it needs replacement. Apple clearly states that the iPhone’s battery will retain 80 percent capacity even after its design specifications of 400 cycles.

The full text of the complaint can be viewed at Gizmodo, but it's doubtful that the suit will gain much traction in court.

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Come on!!!
By tigerman81 on 7/28/2007 5:34:17 AM , Rating: -1
This is the reason insurance premiums go up all the time. Stupid lawsuits. There is no way that even slowest simpleton could not have know that the Iphone did not have a user replaceable battery.

Furthermore a comment made earlier by someone says that Apple should be hammered by the lawsuit and forced to redesign the phone! Well maybe that person should move to a communist country because here in the U.S companies can make whatever product they want, however they want, as long as its not against current laws.

In the case of a user replaceable batter, perhaps Apple designed it this way so that they would have residual income from battery replacements in the future. There is nothing against the law for this. They CLEARLY stated the facts and features of the product and as such are only responsible for events that go against that, for example a phone that only charges 100 times on average. Our economy is based on the principals of supply and demand. Therefore its up to the market to determine change in designs for the Iphone. If there weren't ( insert some arbitary number here ) idiots who decided they just had to have the Iphone when it debuted despite knowing the battery situation, things would be different. If Apple had only sold 10,000 units because people refused to buy them without a user battery then maybe that would have changed their thinking. But as long as people continue to buy these things at $500 a pop and sales are where Apple thinks they need to be then there is no way they are going to change the design.

In conclusion until these things start randomly electrically shocking people, or having the equivalent of the "ring of death" ( See Xbox 360 ) then stop the bitching and buy a different phone.

"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton
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