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iPhone customer is upset with Apple over the lack of a user-replaceable battery

The iPhone has been parading through news headlines ever since its early January unveil at MacWorld 2007. When the bulk of the tech press was roaming around Las Vegas totally underwhelmed by the Consumer Electronics Show, Apple was spilling the beans on a product that had been long rumored.

During its unveil, Apple went over the bulk of the iPhone's features and reporters were quick to point out its deficiencies. A few minuses that were harped upon with regards to the iPhone included its lack of a physical keyboard and its sealed battery.

The lack of a physical keyboard has been overcome by many iPhones users who have become accustomed to the on-screen alternative, but many still harp on the lack of a user-replaceable battery.

Apple claims that the iPhone's battery is good for 400 charge/discharge cycles. The design specifications for the iPhone note that the battery will retain 80 percent of its charge after 400 cycles have been exhausted.

For those that weren't satisfied with 400 charge cycles or experience greatly diminished battery life, Apple announced its $85.95 battery replacement program. Under the program, customers would pay $79 plus $6.95 shipping in the event of an iPhone battery failure. And considering that users would be without an iPhone a week or more for repairs, Apple also announced that it would rent an iPhone ($29) to those who couldn't be without a phone.

iPhone users now have a cheaper option with AppleCare coverage. AppleCare extends the iPhone's warranty from one year to two years and is available for $69.

One iPhone customer wasn't happy at all with the iPhone's battery life or the two alternatives to replacing a defective battery and filed a class-action lawsuit against Apple as a result. In the suit, Jose Trujillo claims that:

Unknown to the Plaintiff, and undisclosed to the public, prior to purchase, the iPhone is a sealed unit with its battery soldered on the inside of the device so that it cannot be changed by the owner.

The suit goes on state:

The battery enclosed in the iPhone can only be charged approximately 300 times before it will be in need of replacement, necessitating a new battery annually for owners of the iPhone.

To the first point; the fact that the battery was not replaceable was disclosed to the public from the very beginning and is nothing new. Secondly, the suit claims that the iPhone battery can only be charged for 300 times before it needs replacement. Apple clearly states that the iPhone’s battery will retain 80 percent capacity even after its design specifications of 400 cycles.

The full text of the complaint can be viewed at Gizmodo, but it's doubtful that the suit will gain much traction in court.



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RE: Silly
By MonkeyPaw on 7/27/2007 5:16:41 PM , Rating: 5
And if history is any guide, there will be no replaceable batteries in iPhones in the future. After all these years, the iPod still doesn't have one, so why should the iPhone be so lucky? Look how much money Apple makes by selling people their second, third or fourth iPod. The iPhone is just a more profitable iPod.

As always, Apple (and their customers) choose form over function. It's such a paradox, since Apple's software is typically quite intuitive. Like with the iPod battery lawsuits, this one will also go nowhere.


RE: Silly
By invidious on 7/28/07, Rating: 0
RE: Silly
By SiliconAddict on 7/29/2007 4:10:27 AM , Rating: 3
Yah and all of those batteries are do it yourself. It is no simple task to replace a battery for your average person and you damn well know it.
$10 says most people would rip some of the ribbon cables while they tried replacing the battery.


RE: Silly
By bpurkapi on 7/29/2007 1:33:58 PM , Rating: 3
The main problem is that Apple is thought of as being top of the line, or better because of the intuitive software and ascetically pleasing designs. Almost everyone I know forgets that the actual parts such as the flash memory, or the battery are made in a factory in China. All computer companies like dell, apple, toshiba, gateway, use the same cheap mass produced parts. This is the reason why apple sucks, it gives people who know little about computers some sort of an idea that an apple product is superior, but in fact the individual got the same hardware as they could get inside a dell.


"We shipped it on Saturday. Then on Sunday, we rested." -- Steve Jobs on the iPad launch

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