Print 18 comment(s) - last by mdogs444.. on Jul 17 at 3:03 PM

Xbox 360 consoles recalled for HDD-related defect

Gaming blog Kotaku’s correspondent from Down Under reports that EB Games of Australia has issued a recall on all of its Xbox 360 Premium consoles.

According to the report, EB Games managers were instructed late June by head office to test every single one of its consoles, but are now ordered to return entire inventories from stores. Managers were also told to remove all 360 promotional material and dummy boxes from their stores.

New, quality assured Xbox 360 Premium consoles are supposedly now entering channels, and will be in stores by Wednesday. Currently, nearly every location listed by the EB Games Australia website shows the Xbox 360 console as “Sold Out.”

Strangely enough, the supposed defect that afflicts the recalled Xbox 360 consoles has nothing to do with the dreaded “Red Ring of Death,” but rather is assumed to be related to the hard disk drive. Consoles without a hard disk drive bundled – the Core systems – are not part of the recall.

Earlier this month, Microsoft stunned the industry by announcing that it would extend the warranty on Xbox 360s afflicted with the Red Ring of Death to three years following DailyTech’s report on Xbox 360 failure rates. Xbox 360 defects have also been reported to be related to the optical disc drive scratching media.

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By StevoLincolnite on 7/16/2007 8:14:37 AM , Rating: 3
Why only EB games? What about Kmart, Target and what not?
I don't have EB games here, the closest store is 8 hours away in Adelaide, but its surprises me how one store does a recall but the others don't, and a quick trip down to Kmart this morning showed that there were a couple of Xbox 360's on sale (Premiums).
And has this Hard Drive issue occurred elsewhere in the world?

RE: Why?
By GreenEnvt on 7/16/2007 8:27:52 AM , Rating: 2
Well it could be that a certain set of batches were affected, and all those batches went to EB games Australia, but I somehow doubt that happened.

RE: Why?
By BradCube on 7/16/2007 8:34:58 AM , Rating: 3
I imagine that EB Games are more up to date with gaming related issues (such as 360 reliability) than stores such as Kmart, Target etc.

RE: Why?
By mdogs444 on 7/16/2007 8:46:05 AM , Rating: 5
I would assume its a certain batch as well. I am fairly certain that if it was not batch related, that the US retailers (EB, Gamestop, Target, Walmart, etc) would have done the same thing. And if it did effect US retailers, I'm sure it would make an noticable splash in the media.

So at this time, I think its safe to assume that its a particular batch that was shipped out to that part of the globe.

RE: Why?
By omnicronx on 7/16/2007 11:25:32 AM , Rating: 2
It could also be a voluntary recall, they probably have an in house warranty and it is costing them more to constantly send out and fix the xboxs than it is to recall everyones. Also good pr even if they are losing a bit of money.

i wonder why they speak of the hard drive though and what exactly is wrong with them, i have not heard of issues in north America with hd's

"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan

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