Over 400,000 Sony Bravia TVs Found To Be Defective
February 14, 2006 8:49 PM
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About 400,000 Bravia TVs are affected by the recall
If you start me up; If you start me up I'll never stop
If you bought a Sony Bravia LCD or rear-projection screen TV within the past year, you may have a little bit of a problem on your hands. Roughly 400,000 of the TVs which were sold in North America, South America and Asia cannot be turned off or come of out standby mode once they pass 1,200 hours of use.
According to a Sony, users of affected Bravia models can go to its
where they will find instructions on how to have materials sent to them to update their TVs. Owners of Grand Wega models must use that same website to schedule a Sony authorized technician to come to their home to perform the update (all on Sony's dime of course).
Sony is providing the software update at no charge to owners of affected televisions through March 1, 2008. Terms of Sony's limited warranty otherwise continue to apply. We apologize for any inconvenience this may have caused you and will continue to provide superior customer service for Sony televisions.
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2/15/2006 5:43:09 PM
I got one of the original 36" Sony Wega XBR TVs, with which I got an "XBR club" card. This unit was (and still is) plagued with a too bright red gun (during low average screen brightness) which means that when the screen is supposed to be black, it's maroon instead. I told the salesman about it, and he said it was "normal". I tried several times to schedule a technician to come look at my 215 lb. beast (think I'm gonna just put that in my car and bring it to them?) from the number on my XBR club card; every time I was put on hold for 5-15 minutes, then hung up on. What I've learned:
1) never get the first edition of anything.
2) Sony had some beautiful sets _on display_...don't put it past them to hand-pick these.
3) the XBR club card was useful to wipe my ass with.
"You can bet that Sony built a long-term business plan about being successful in Japan and that business plan is crumbling." -- Peter Moore, 24 hours before his Microsoft resignation
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