Over 400,000 Sony Bravia TVs Found To Be Defective
February 14, 2006 8:49 PM
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About 400,000 Bravia TVs are affected by the recall
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If you bought a Sony Bravia LCD or rear-projection screen TV within the past year, you may have a little bit of a problem on your hands. Roughly 400,000 of the TVs which were sold in North America, South America and Asia cannot be turned off or come of out standby mode once they pass 1,200 hours of use.
According to a Sony, users of affected Bravia models can go to its
where they will find instructions on how to have materials sent to them to update their TVs. Owners of Grand Wega models must use that same website to schedule a Sony authorized technician to come to their home to perform the update (all on Sony's dime of course).
Sony is providing the software update at no charge to owners of affected televisions through March 1, 2008. Terms of Sony's limited warranty otherwise continue to apply. We apologize for any inconvenience this may have caused you and will continue to provide superior customer service for Sony televisions.
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Samsung has had the same type of problems...
2/15/2006 12:46:23 AM
It's really easy to bash on Sony when something goes wrong, and shout the praises of Samsung to the high heavens, but both companies have had problems like this.
Do some research into the MASSIVE geometry problems with their Slim CRT TVs. Over 75% of them had extreme geometry issues for which the only solution was to return the TV and get a new one, more often than not consumers would have to do this 2 or 3 times before they finally recieved a TV without faults.
Problems happen, it's the nature of the consumer electronics business, the important thing is that the company at fault provide quick and honest customer service to their customers.
Sony Trinitron CRT TVs are STILL the reference standard by which the vast majority of reputable reviews judge image quality. Also the Sony SXRD Projection TVs set the image quality standard in projection TVs, beating DLPs in contrast ratio and color saturation.
Pointless hating... no thanks.
RE: Samsung has had the same type of problems...
2/15/2006 6:02:56 PM
The point is that Sony used to be a premium brand, and when you pay Sony's price you expect to avoid these kind of issues. But unfortunately, it just isn't so anymore. And with a "media" guy like Howard Stringer as the new CEO, I don't expect these hardware QA issues to go away anytime soon.
Korea's Samsung on the other hand, under Kun-hee Lee, has visited factories, destroyed and burned poorly performing device inventories in front of workers, and otherwise moved to make Samsung a good-quality brand.
Not every Samsung product is great (or without flaws) but then again you're
paying a Sony price for it either. A lot of people are seeing the old-style Sony reinvented in Samsung.
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