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Scratched discs from the Xbox 360 (Source: The Consumerist)
Microsoft sued for its Xbox 360 making rings, but not of the red variety

On the heels of reports showing up to one-third of Xbox 360 consoles suffer a hardware failure, and the Microsoft action of extending the warranty to up to three years in cases of the Red Ring of Death, it is not at all surprising to learn that a class action lawsuit has been filed against the Redmond-based console maker.

The lawsuit is not for the dreaded Red Ring of Death, but rather for the console’s rare but nasty habit of scratching discs. As Joystiq reports, the lawsuit contends that the plaintiffs in the case "have been damaged in that their game discs were destroyed by the Xbox 360 during reasonable, foreseeable, normal, and intended use... The Xbox 360 was negligently designed and manufactured in that the Console's laser disc reading assembly contacts and scratches the video game discs during normal and intended operation and use."

The issue of the Xbox 360 scratching discs even when the console is unmoved first caught the attention or European consumer watchdogs after a special feature ran on Dutch TV show Kassa. At the time of the complaint, Microsoft said to 1UP, "We are working in an open dialogue with Commissioner Kuneva to clarify our position and all the efforts we are taking across the EU, and in fact globally, to address any consumer concerns. As we have said previously, there is no widespread issue regarding scratched discs as is alleged by Kassa. That said, we encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by Kassa, to contact us."

Microsoft’s statement continued, "We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them."

Filed in Fort Lauderdale, Fla. by Jorge Brouwer, a Broward County resident who bought an Xbox 360 in 2006, the lawsuit seeks five million dollars in damages for the scratched game discs. Microsoft has yet to respond.

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called it
By omnicronx on 7/12/2007 9:18:35 AM , Rating: 3
Heh weird thing is i asked a few days ago in the post about the RROD why we havnt heard more about scratched discs (which i have a problem with) considering i have actually heard alot more scratched disc problems than RROD within my friends.
seems like its only an issue with certain dvdroms though .. mainly hitachi drives as they dont have the foam stoppers inside the dvd case to stop the discs from hitting the laser head.
best part of this whole thing is that you can fix it yourself with a little surgery. I found this site
and soon realized i had the same problem.

I feel sorry for the guy, but i think it is a bit excessive.
7 or 8 of my games are unplayable now and although they were all scratched, i knew my 360 was the culprit.. so i took certain precautions. If the guy didn't want his discs scratched, he didn't have to play them in a broken xbox.
he should have either got his xbox fixed by warranty
unless of course he voided his warranty.. by opening it up.. in that case he could have looked for a way to solve his problem like i did.

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