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Apple and AT&T score big with iPhone launch

Everyone knew that the iPhone was going to be big from the moment it was announced in early January. Apple CEO Steve Jobs hailed the device as the ultimate in mobile communications given that it could function as a phone, a mobile Internet device and as an iPod.

As the months progressed, the hype mushroomed even though the iPhone lacked a user-replaceable battery, physical keyboard, expansion slot, voice dialing, A2DP, MMS, iChat, flash support, copy and paste ability and video recording -- not to mention that the iPhone was tied solely to AT&T.

It appears that all of the minuses stacked against the iPhone weren't enough to phase buyers who lined up days in advance to purchase the latest "it device" from Cupertino. Not even the $499 (4GB) and $599 (8GB) price tags were enough to keep Apple from selling around 525,000 iPhones from 6:00 PM Friday evening through close of business on Sunday.

Nearly all of AT&T's stores were depleted of iPhone stock by Saturday whereas Apple's retail stores are currently faring much better (you can check iPhone availability here).

Apple's iPhone launch didn't go off glitch free, however. Many users complained of activation problems with iPhone. The iPhone can be activated through iTunes and the steady rush of users scrambling to activate their phones overloaded AT&T's servers.

"We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a representative for AT&T.

AT&T spokesman Mark Siegel noted that a "small percentage" of customers were having activation issues. "Our first priority is to get them up and rolling as quickly as we can," Spiegel continued.

For its part in the matter, an Apple spokesman simply said "There are a small percentage of iPhone customers who have had a less than perfect activation experience."



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RE: In 1 years time
By Oregonian2 on 7/2/2007 2:29:18 PM , Rating: 2
quote:
I activated the iPhone on Saturday, June 30th, at around 11:55AM/12:05PM PDT. Maybe it went through smoothly because I had replaced my existing phone with the iPhone. Who knows -- But I was fortunate enough not to experience the delay in activation like some of my friends did.


Is this supposed to be significant for some reason? When I signed up with ATT at one of their stores a month or so ago it took no time at all and my phone was up and working with my former Verizon phone's number when I walked out of the store (and not after much time). Even the phone number port was nearly instantaneous.

p.s. - Verizon worked perfectly for me for at least 5 years, I just needed to go GSM for international travel.


RE: In 1 years time
By SirLucius on 7/2/2007 2:41:16 PM , Rating: 2
The article states that many users experienced difficulty activating their iPhones. He's just stating his experience was different.

Also, I am assuming he activated his phone through iTunes, as many iPhone users did, not in a store where someone does it for you.


"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad

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