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Apple and AT&T score big with iPhone launch

Everyone knew that the iPhone was going to be big from the moment it was announced in early January. Apple CEO Steve Jobs hailed the device as the ultimate in mobile communications given that it could function as a phone, a mobile Internet device and as an iPod.

As the months progressed, the hype mushroomed even though the iPhone lacked a user-replaceable battery, physical keyboard, expansion slot, voice dialing, A2DP, MMS, iChat, flash support, copy and paste ability and video recording -- not to mention that the iPhone was tied solely to AT&T.

It appears that all of the minuses stacked against the iPhone weren't enough to phase buyers who lined up days in advance to purchase the latest "it device" from Cupertino. Not even the $499 (4GB) and $599 (8GB) price tags were enough to keep Apple from selling around 525,000 iPhones from 6:00 PM Friday evening through close of business on Sunday.

Nearly all of AT&T's stores were depleted of iPhone stock by Saturday whereas Apple's retail stores are currently faring much better (you can check iPhone availability here).

Apple's iPhone launch didn't go off glitch free, however. Many users complained of activation problems with iPhone. The iPhone can be activated through iTunes and the steady rush of users scrambling to activate their phones overloaded AT&T's servers.

"We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a representative for AT&T.

AT&T spokesman Mark Siegel noted that a "small percentage" of customers were having activation issues. "Our first priority is to get them up and rolling as quickly as we can," Spiegel continued.

For its part in the matter, an Apple spokesman simply said "There are a small percentage of iPhone customers who have had a less than perfect activation experience."



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RE: In 1 years time
By oab on 7/2/2007 2:23:31 PM , Rating: 2
I worked two years at a Candadian best-buy like retailer in the service dept, and we had our own share of iPods coming in.

About one person coming in per day with 'battery problems' in their iPods, and from what I saw, only about half of them actually had a battery problem (defined by Apple as lasting for less then 50% of the initial charge specified). So, people would say "my iPod lasts for 30 minutes!" 12 hours later, with the iPod was still playing and had 30% battery life left.

I have seen other problems though, one of them is when you know it has a lot of charge (it was just charged), but it lasts for maybe 30 minutes, but if you leave it alone long enough for the battery to completely die, and charge it again, it will last for 8+ hours. Hard-resetting the iPod, or doing a restore on it is another way to 'force' it to behave itself, and fixes almost all problems with an ipod except for defective HDD ("folder error" message/sad iPod face) and a truly defective battery.


"I want people to see my movies in the best formats possible. For [Paramount] to deny people who have Blu-ray sucks!" -- Movie Director Michael Bay

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