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Apple and AT&T score big with iPhone launch

Everyone knew that the iPhone was going to be big from the moment it was announced in early January. Apple CEO Steve Jobs hailed the device as the ultimate in mobile communications given that it could function as a phone, a mobile Internet device and as an iPod.

As the months progressed, the hype mushroomed even though the iPhone lacked a user-replaceable battery, physical keyboard, expansion slot, voice dialing, A2DP, MMS, iChat, flash support, copy and paste ability and video recording -- not to mention that the iPhone was tied solely to AT&T.

It appears that all of the minuses stacked against the iPhone weren't enough to phase buyers who lined up days in advance to purchase the latest "it device" from Cupertino. Not even the $499 (4GB) and $599 (8GB) price tags were enough to keep Apple from selling around 525,000 iPhones from 6:00 PM Friday evening through close of business on Sunday.

Nearly all of AT&T's stores were depleted of iPhone stock by Saturday whereas Apple's retail stores are currently faring much better (you can check iPhone availability here).

Apple's iPhone launch didn't go off glitch free, however. Many users complained of activation problems with iPhone. The iPhone can be activated through iTunes and the steady rush of users scrambling to activate their phones overloaded AT&T's servers.

"We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a representative for AT&T.

AT&T spokesman Mark Siegel noted that a "small percentage" of customers were having activation issues. "Our first priority is to get them up and rolling as quickly as we can," Spiegel continued.

For its part in the matter, an Apple spokesman simply said "There are a small percentage of iPhone customers who have had a less than perfect activation experience."



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RE: In 1 years time
By vectersmith on 7/2/2007 1:28:00 PM , Rating: 3
I would like to respond to some of your points if I may...

#1 - Corporate compatibility has yet to be implemented and the only announcement that has been made is the Exchange plug-in. At this point you are correct, and perhaps this will change but as of now business users will have this decision to make.

#2 - For me I have never swapped a battery in a phone, or for that matter even a laptop. This is one of those personal preference things that will never create 100% satisfaction.

#3 - Unless I use a diamond (which I won't) the scratching is a moot point. You can't do it, its hardened glass and so far my screen remains scratch free within my pockets. As for smudges I am actually surprised from really not noticing them. The screen is so bright it really hides them. If I do see any I just use my shirt to wipe them off.

#4 - I wont really argue with this, pricing for anything is another personal preference. Hey my first gen razr cost more than the iPhone so again it's really what you are willing to pay. And I will say the iPhone has gone well beyond the smartphone, it just really implements everything very well, even the touchscreen typing (yes it will take time to get used to).

#5 - Another personal preference. I have been with ATT/Cigular/ATT for over 6 years and really haven't had any issues with phone service or customer service. Again no matter the carrier you will have your moments.

Will these lead to a lack of heavy adoption? Perhaps but really it boils down to you preference. I chose to get one and really am blown away by it. It is a masterful piece of technology.


RE: In 1 years time
By Master Kenobi (blog) on 7/2/2007 1:38:29 PM , Rating: 3
Valid counter-points.
I would like to counter #2 with first hand experience of just how many iPod's I saw being sent back for "battery problems" over the last few years. I did a part-time weekend job at Best Buy's Geek Squad for kicks (and the nice discount) and let me tell you, there was alot. Easily a dozen per day complaining about the battery in the things. Granted we got about 6 a day with the Nano line and the iPhone is supposed to be using similar technology so we shall see.


RE: In 1 years time
By oab on 7/2/2007 2:23:31 PM , Rating: 2
I worked two years at a Candadian best-buy like retailer in the service dept, and we had our own share of iPods coming in.

About one person coming in per day with 'battery problems' in their iPods, and from what I saw, only about half of them actually had a battery problem (defined by Apple as lasting for less then 50% of the initial charge specified). So, people would say "my iPod lasts for 30 minutes!" 12 hours later, with the iPod was still playing and had 30% battery life left.

I have seen other problems though, one of them is when you know it has a lot of charge (it was just charged), but it lasts for maybe 30 minutes, but if you leave it alone long enough for the battery to completely die, and charge it again, it will last for 8+ hours. Hard-resetting the iPod, or doing a restore on it is another way to 'force' it to behave itself, and fixes almost all problems with an ipod except for defective HDD ("folder error" message/sad iPod face) and a truly defective battery.


RE: In 1 years time
By oab on 7/2/2007 2:23:37 PM , Rating: 2
I worked two years at a Candadian best-buy like retailer in the service dept, and we had our own share of iPods coming in.

About one person coming in per day with 'battery problems' in their iPods, and from what I saw, only about half of them actually had a battery problem (defined by Apple as lasting for less then 50% of the initial charge specified). So, people would say "my iPod lasts for 30 minutes!" 12 hours later, with the iPod was still playing and had 30% battery life left.

I have seen other problems though, one of them is when you know it has a lot of charge (it was just charged), but it lasts for maybe 30 minutes, but if you leave it alone long enough for the battery to completely die, and charge it again, it will last for 8+ hours. Hard-resetting the iPod, or doing a restore on it is another way to 'force' it to behave itself, and fixes almost all problems with an ipod except for defective HDD ("folder error" message/sad iPod face) and a truly defective battery.


RE: In 1 years time
By oab on 7/2/2007 2:24:14 PM , Rating: 2
double-post, sorry. Ignore this one.


RE: In 1 years time
By Parhel on 7/2/2007 1:50:14 PM , Rating: 2
Choice of provider isn't always just a personal preference. I'd very much like to get an pair of iPhones for my wife I, but unless they are available for the Sprint network, I can't do it. We call US to Brazil about 1000 minutes / month. Only Sprint offers a reasonable per minute rate for those calls. In addition, I get 15% off my Sprint bill through my work. Switching to any other provider would cost me at least an additional $200 / month.

The other issue for me is that I dial by touch. I doubt that's possible to do using the touch screen, and the iPhone doesn't offer voice dialing. I use my phone a lot, and would have a problem with having to actually look at the phone every time I needed to make a call.

I would also like to see a replaceable battery on a device that cost as much as the iPhone, but if Apple will service it for a reasonable cost I don't have a problem with it.


RE: In 1 years time
By vectersmith on 7/2/2007 2:02:34 PM , Rating: 2
Yes very true choosing a provider doesn't allows allow the personal preference and types of plans are a very deciding factor.

I think my main point was more that there are a lot of negative posts about ATTs service and for my own experiences I couldn't be happier. It would be nice if more positive experiences came out, but perhaps they are far and few between.


"I modded down, down, down, and the flames went higher." -- Sven Olsen

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