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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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RE: At what point...
By staypuff69 on 7/5/2007 5:54:13 AM , Rating: 0
ARE YOU TOTALLY DEVOID OF ALL REASON??????

you must be to come out with a statement like that..... so if i have a food product company and my products may cause illness i shouldn't announce it to the public????

I actually thought you had some form of intelligence on this forum and you've now provided proof that you are the most idiotic person on the planet.....

so let me get this right.... i have a product that i know sucks.... i shouldn't tell anyone because it may create a lawsuit against me????? please make this right and tell me you are a psychotic convict on the take......

every business in the world has a code of conduct that they adhere by to make their business successful.... without this code they become another street vendor selling crap that no one wants but can't help themselves because it's so cheap....

you just stated that people can and will produce inferior products because they should make money and to hell with the consumer..... i hope your house burns down because your contractor didn't tell you about the inferior crap it was made out of just so he didn't get into a lawsuit.... lmfao..... welcome to the real world......


"If a man really wants to make a million dollars, the best way would be to start his own religion." -- Scientology founder L. Ron. Hubbard

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