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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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RE: In Other News...
By ObsoleteAcey on 7/4/2007 5:50:46 PM , Rating: 2
You know i couldn't agree more. I have all my original consoles (Master System, Mega Drive, Dreamcast, Atari Jaguar, Atari Lynx, Gameboy Advance, Saturn, N64, Gamecube, PS2, PS1, Xbox.. hell i even have my Spectrum (1986), Amiga 500 (1990) and Atari ST) and guess what? EVERY single one works to this day. Electronics SHOULD have an indefinite lifespan provided they are used within manufaturer statted tolerances. The only part that should crap out would be mechanical.. Fans, Optical and Magnetic drives etc

This is the second time i have sent my Xbox360 in for repair with the 3ROD (or RROD depending on what you call it). Luckily in New Zealand we have VERY good consumer laws that protect us even past the 1 year warrenty period... i believe it states that the product must function for it's intended purpose for a "resonable" period of time.. resonable being based on the type of product and price paid. I believe using this criteria, a resonable period for an Xbox360 would be about 5 years so as far as i am concerned, MS have to keep repairing my Xbox for 5 years, so if there is a design fault, they are in for a lot of repairs haha! Also, for any other people in New Zealand who have sent in defective Xbox360s, do not accept refurbished units as replacements. It's illegal for MS to send a refurbished unit back. Under law thay can only do one of 3 things

1. Repair your original unit and return it
2. Replace with a brand new unit
3. Offer a complete refund of purchase price

As for the 30% failure rate, i can believe it may be very close to that. Many people on my friends list are always sending messages to say their xbox is going in for repair. Some people have had no issues at all, but at least 30% have sent their xbox back at least once.

I guess there are some good things about living in Middle Earth :)


"I f***ing cannot play Halo 2 multiplayer. I cannot do it." -- Bungie Technical Lead Chris Butcher

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