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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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RE: In Other News...
By otispunkmeyer on 7/4/2007 6:58:52 AM , Rating: 2
i agree, these new consoles seem rather femmer in comparison.

my mates PS2 saw the most horrendous abuse until it finally kicked the bucket. it was dropped, kicked, bashed, it fell off of a mantle piece with the DVD tray out and the front of the tray got smashed off...it still worked.

stuffs been spilt on it, everything...eventually the DVD stopped working and he got a new one on his house insurance. but for a console he bought in the launch year that lasted up untill last year that aint bad. thats like 5-6 years of supreme punishment before it broke.

i have a master system... still works.

the expectation that a console system wont go wrong is definately there. i know alot of people who see them as less hassle and less time consuming than a more complex PC

i rememeber when i got a PS one.... old square grey brick thing. had it chipped too. i remember playing on that day in day out whilst trying to do the same on the £1500 computer my dad just bought was like pulling teeth.


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