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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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RE: At what point...
By TomZ on 7/3/2007 4:57:05 PM , Rating: 2
If you think about the business model of the XBOX - why would they do that? They take a loss on the hardware sale in order to have as many customers with units so they will buy software, services, and accessories. Building a unit that falls apart after a year or two of use contradicts that whole model.

The only logical conclusion is that Microsoft and/or its contract manufacturers may have screwed up - it doesn't make sense that they cut corners on purpose.


RE: At what point...
By Belard on 7/5/2007 3:21:07 AM , Rating: 2
Well... perhaps they are designed to fail after a year? yeah, they could put some code in the XBOX that when you first turn it on - it starts its countdown to self-destruction... there is a computer in the Xbox360, afterall.

Not hard to do at all, and perhaps the early xbox models, the code was buggy and caused death too early ;)

ROD & overheating is the most I hear about Xbox360 - geez, theres about 10 different companies selling system coolers for xbox360.

How many for PS3? BTW: Sony says their failure rate of PS3 is under 1% - which maybe true.


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