Print 88 comment(s) - last by kilkennycat.. on Jul 5 at 9:23 PM

The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.

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RE: Damn
By TomZ on 7/3/2007 1:30:32 PM , Rating: 3
I didn't get that from the article - I think they are saying that they can't fix them cost effectively to the point where they are confident in the fix.

If you ignore cost, there is no reason something can't be fixed. Think about opening the enclosure, replacing everything with new parts, and returning it to the customer. That fixes the problem, although it might not be cost effective.

RE: Damn
By Goty on 7/3/07, Rating: 0
RE: Damn
By TomZ on 7/3/2007 4:19:15 PM , Rating: 2
That doesn't mean they can't fix it - obviously anything with replaceable components can be fixed. The only question is whether the repair is cost effective.

RE: Damn
By Goty on 7/3/2007 4:53:02 PM , Rating: 2
Can you please show me where I said that the consoles couldn't be fixed? Also, the repairs not being cost effective is the whole root of the problem here, as has been my stance all along.

RE: Damn
By TomZ on 7/3/2007 5:08:35 PM , Rating: 3
OK, so we agree with one another then!

RE: Damn
By mindless1 on 7/3/2007 4:57:38 PM , Rating: 2
Not necessarily, it could also be that they don't feel comfortable fixing it even onto the point of "like new" state, charging for this when they expect the same console has a high chance of failing again.

It goes against their reputation, customer perception, to fix something only to have it fail again a year later.

"If you look at the last five years, if you look at what major innovations have occurred in computing technology, every single one of them came from AMD. Not a single innovation came from Intel." -- AMD CEO Hector Ruiz in 2007
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