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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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RE: Mine just broke :-(
By Oregonian2 on 7/3/2007 1:21:29 PM , Rating: 2
quote:
My 360 has been sitting on a well ventilated entertainment center ever since I got it, and I have it connected to a very expensive surge protector. Anyway I just hope I get it back soon and that they actually fix it.


That is always my worry. I had Sony fix a stereo receiver (flat rate fix). Took two UPS trips to Texas (from Oregon) to be fixed. They paid the UPS for the second time "going" and both times for the return trip (and both returns were overnight trips!). Took something like 6 weeks, but it was fixed and has been working well for about a year (I wasn't in a hurry for it to get back so it didn't bother me, but it might others). It's tough enough for the trained folk to fix things, I tend not to trust third party fixers who have even less training on the particular products (and probably less product-specific diagnostic equipment or software).


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