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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.





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I guess Ive been lucky
By jeff834 on 7/3/2007 10:40:09 AM , Rating: 2
My 360 came with the first batch, I got it in December 2005, and I play it quite a bit and Ive never had a single problem with it. It seems pretty crazy to me that any company can release an electronic product with a 30% failure rate (or whatever it is who really knows besides MS?) when the industry standard is 3-5%. Personally I probably wouldnt pay to have mine fixed if I had a problem, although I know I would get another one eventually, probably used, after price cuts. As for changing fundamental design, how much of the design of the PS2 was changed when they came out with the slim version? I would say MS could redesign over time to create a more stable system, and as long as that wasnt the only reason I dont see why they would have to bring the other systems up to date.




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